Troubleshooting authentication and connection issues  


Authentication error
You may connect to Neighbors service with your IM+ Web account. Learn more about IM+ account at https://plus.im/aboutimplus/ To troubleshoot the authorization issues please open IM+ Web within the web browser on a desktop computer and try to sign in with your login and password. If you have forgotten your password, please use "Forgot password?" form at: http://plus.im
Connection error
This error may be caused by our servers restart. Just try to connect again in 5-10 minutes.

  


Authentication error
You may connect to AIM/iChat (AOL) with the same login and password you use in your desktop AIM/iChat messenger. Your AOL login should not contain "@aol.com". If you are an iChat user, your login should contain "@mac.com". If you have forgotten your password, you may restore it at AOL password reset page.
Connection error
This error is caused by temporary connection issues on our or AOL side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.

  


Authentication error
You can connect to MSN/Live Messenger with the same login and password you use at http://account.live.com. Your login should look like email address, i.e.: mail@domain.com.
If you have forgotten your password, you may restore it at Windows Live password reset page.
Your MSN account requires direct authentication on MSN servers due to suspicious activity detected
Please try to login to MSN at:
http://account.live.com/
Then login to MSN via IM+ once again.

  


Authentication error
You can connect to Facebook with the same login (i.e. name@name.com) and password you use on Facebook website. If you are sure that your login and password are correct, please login at www.facebook.com, then login in IM+ once again. If you have forgotten your password, you may recover it at Facebook password recovery page
Connection error
This error is caused by temporary connection issues on our or Facebook side. If this situation continues for more than an hour, please submit us a support request.
Workaround 1: please login at www.facebook.com, then login in IM+ once again.
Workaround 2: use alternative way to connect (via XMPP). See more details here.

  


Authentication error
You can connect to Skype with your Skype login and password.
Using your MSN account does not work in IM+ for now, sorry.
If you have forgotten your password, you may restore it at Skype password reset page. If you get authentication error in IM+ from time to time without changing your credentials, please submit us a support request from IM+, and we will investigate this situation individually.
Connection error
This error is caused by temporary connection issues on our or Skype side. You may check Skype heartbeat at Skype Heartbeat page. If it is OK, the issue is apparently on our side. It may be caused by our servers overload. We are aware of this situation and constantly working on improving our severs stability.
If this happens too often, please submit us a support request from IM+.

  


Authentication error
You can connect to Yahoo! with the same login and password you use in your desktop Yahoo! messenger. Your login should not contain "@yahoo.com". If your mail server differs from @yahoo.com, your login should contain server information (i.e. user@y7mail.com) If your Yahoo! account is on Japanese server, please turn on appropriate option. If not, please make sure that this option is turned off. If you have forgotten your password, you may restore it at Yahoo! password reset page.
Rate limit exceeded
Please open http://mail.yahoo.com and sign in with your Yahoo! account. Please un-check "Keep me signed in" option before you sign in. Then please try to sign in with your Yahoo! account in IM+.
If the issue persists, please submit us a support request.
Suspended account
Please try to login with your account at http://login.yahoo.com and follow the instructions. Then you will be able to login with your account from IM+ within 24 hours.
Connection failed
This error is caused by temporary connection issues on our or Yahoo! side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.

  


Authentication error
You can connect to Google Talk with the same login and password you use in your desktop Google Talk messenger. Your login should contain server address information: @gmail.com. You may also try @googlemail.com
If you are sure that your login and password are correct, please try filling in Google Talk captcha. Then please try to connect with your Google Talk account from IM+ again. If you have forgotten your password, you may recover it at Google Talk password recovery page.
Connection failed
This error is caused by temporary connection issues on our or Google side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.

  


Authentication error
You can connect to ICQ with the same login and password you use in your desktop ICQ messenger. Your login is you ICQ number (without dashes and spaces) or your registered email address.
Rate limit exceeded
This error message appears when you reconnect too often. Just stop trying to connect for half an hour, then try again.
Connection error
This error is caused by temporary connection issues on our or ICQ side. Sometimes it may happen within an hour after our gate servers restart. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.

  


Authentication error You can connect to MySpace with the same login and password you use on http://www.myspace.com. Your login should contain server address information (e.g. @gmail.com).
If you have forgotten your password, you may restore at MySpace password reset page
Connection error
This error is caused by temporary connection issues on our or MySpace side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.

  


Authentication error
You may connect to Twitter in IM+ using the same username and password you use at www.twitter.com.
If you have forgotten your password, please restore it at Twitter password recovery page.
Connection error
This error is caused by temporary connection issues on our or Twitter side. Just try to connect later. If this situation continues for more that an hour, please submit us a support request.

  


Authentication error
You can connect to Jabber with the same login and password you use in your desktop Jabber messenger. You need to insert the full login information including the server address information for Jabber service. For instance: shape.shared2@jabber.org
Port: Standard Jabber ports are 5222 and 5223.
If you want to connect to your corporate Jabber server, you need to insert correct domain and port information. Corporate Jabber servers usually use non-standard ports.
If you are not sure, please contact your Jabber server administrator.
If you have forgotten your password, please contact your Jabber server administrator.
Connection error
Please check your credentials, especially your server address and port information. If you are not sure, please contact your Jabber server administrator.
Please note that if your Jabber server is only accessible within your local network, IM+ will not be able to connect to it, as IM+ connects via our gate servers.

  


Authentication error
You may use the following credentials to connect:
1) Your registered email address.
2) Your mobile phone number.
Your password should be the same as you use when logging in at VKontakte website.
If you have forgotten your password, you may restore it at VKontakte password recovery page
Connection error
This error is caused by temporary connection issues on our or Vkontakte side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.

  


Authentication error
You can connect to Yandex chat with the same login and password you use for Yandex email.
If you have forgotten your password, you may restore it at Yandex password recovery page.
Connection error
This error is caused by temporary connection issues on our or Yandex side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.

  


Authentication error
You may use the following credentials to connect:
1) Your registered email address.
2) Your ID at Odnoklassniki.ru. You may find your ID on your personal page at odnoklassniki.ru
Login using your alias won't work, sorry.
If you have forgotten your password, you may restore it at Odnoklassniki.ru password recovery page.
Connection error
This error is caused by temporary connection issues on our or Odnoklassniki.ru side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.

  


Authentication error
You can connect to Mail.ru chat with the same login and password you use for Mail.ru email.
Your Mail.ru login should contain domain part. For example: user@mail.ru, user@list.ru, user@bk.ru, user@inbox.ru
If you have forgotten your password, you may restore it at Mail.ru password recovery page.
Connection error
This error is caused by temporary connection issues on our or Mail.ru side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.

  


Authentication error
Please use your ID at Renren.com as a login.
You may find your ID on your personal page at www.renren.com.
Your password should be the same as you use when logging in at Renren website.
If you have forgotten your password, you may restore it at Renren password recovery page.
Connection error
This error is caused by temporary connection issues on our or Renren side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.

  


Authentication error
You can connect to Mamba with the same login and password you use at www.mamba.ru
If you have forgotten your password, you may restore it at Mamba password recovery page.
Connection error
This error is caused by temporary connection issues on our or Mamba side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.

  


Authentication error
You can connect to SINA Weibo with the same login and password you use at www.weibo.com
If you have forgotten your password, you may restore it at SINA Weibo password recovery page.
Connection error
This error is caused by temporary connection issues on our or SINA Weibo side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.

  


Authentication error
You can connect to mig33 with the same login and password you use at mig33.com
If you have forgotten your password, you may restore it at mig33 password recovery page.
Connection error
This error is caused by temporary connection issues on our or mig33 side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.

  


Authentication error
You can connect to Fetion with the same ID and password you use at webim.feixin.10086.cn
If you have forgotten your password, you may restore it at Fetion password recovery page.
Connection error
This error is caused by temporary connection issues on our or Fetion side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.

  


Authentication error
Usually you can connect to MeinVZ with the same login and password you use at www.meinvz.net
If your password contains one of these symbols:
!@#$%^&*()_+
you would need to change the password in order to use your account with IM+.
If you have forgotten your password, you may restore it at MeinVZ password recovery page.
Connection error
This error is caused by temporary connection issues on our or MeinVZ side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.

  


Authentication error
You can connect to Gadu-Gadu with the same ID number and password you use in your desktop Gadu-Gadu messenger or at web.gadu-gadu.pl/
If you have forgotten your password, please select "I forgot my password" option in your desktop Gadu-Gadu messenger or at web.gadu-gadu.pl/
Connection error
This error is caused by temporary connection issues on our or Gadu-Gadu side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.

  
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