Frequently Asked Questions about IM+® All-in-One Messenger on iPhone, iPod Touch and iPad

From the 4.0 version IM+ is using Facebook Connect.
If you have updated from 3.6 version in which you already had your Facebook account added, you would need to re-add your Facebook account into the application. Please remove your Facebook account from the application and then follow the link below for the guidelines.

  

Due to certain technical limitations push session for Skype is limited by two hours in IM+. Our developers are working to overcome these limitations.

  

Please check if you have active internet connection and if other internet applications on your iPhone / iPod Touch / iPad work at the moment. You may also try to connect from another Wi-Fi spot. Maybe there is a temporary issue in your wireless carrier's network or in Wi-Fi zone you are using now. If your wireless connection works well, most likely, the issue is on our servers' side. Our technicians will investigate your request. If there is any issue on our side, we will fix it as soon as possible.

  

Please see the common authentication settings within IM+:


You may connect to AIM/iChat (AOL) with the same login and password you use in your desktop AIM/iChat messenger. Your AOL login should not contain "@aol.com". If you are iChat user, your login should contain "@mac.com".

  

You can connect to ICQ with the same login and password you use in your desktop ICQ messenger. Your login is you ICQ number (without dashes and spaces).

  

You can connect to MSN/LiveMessenger with the same login and password you use in your desktop MSN/Live messenger. Your login should contain server address information (e.g. standard MSN server address is @hotmail.com).

  

You can connect to Jabber with the same login and password you use in your desktop Jabber messenger. You need to insert the full login information including the server address information for Jabber service. For instance: "shape.shared2@jabber.org".
Port: Standard Jabber ports are 5222 and 5223.
If you want to connect to your corporate Jabber server, you need to insert correct domain and port information. Corporate Jabber servers usually use non-standard ports. If you are not sure, please contact your Jabber server administrator.

  

You can connect to Yahoo! with the same login and password you use on your desktop Yahoo! Messenger. Your login should not contain "@yahoo.com". If your mail server differs from @yahoo.com, your login should contain server information (e.g. user@ymail.com, user@rocketmail.com)

  

You can connect to Google Talk with the same login and password you use in your desktop Google Talk messenger. Your login should contain server address information @gmail.com. You may also try @googlemail.com

  

You can connect to MySpace with the same login and password you use in your desktop MySpace messenger. Your login should contain server address information (e.g. @gmail.com)

  

You can connect to Facebook with the same login (e.g name@name.com) and password you use on Facebook website. If you are sure that your login and password are correct, please login at www.facebook.com, then login in IM+ once more. Authentication error may also occur, when all the permissions are not allowed. To overcome this issue please go "More"->Accounts, tap your Facebook account

Then please tap "Permissions" and grant all the permissions one after another.

  

You may connect to Twitter in IM+ using the same username and password you use at www.twitter.com.

  

You can connect to Skype with the same login and password you use in your desktop Skype messenger. (i.e. name)

  

In desktop Live Messenger please go to Options / Sign In and check "Use the same display picture and personal message wherever I sign in". Then you would need to change your display name and avatar in Live Messenger. After this the changes will be displayed in IM+.

  

Please download MySpaceIM application to PC

Connect with your MySpace account. Check how many friends you have in IMFriends group. If not all of your MySpace friends are there, please right-click on IMFriends group and select "Add contact to this group". Press "Find MySpace user" button in next screen. You will be redirected to web-page where all your MySpace contacts are listed. You may press "Add to IM" button for each of them or press "Add all friends on this page" button. Press OK and wait until contacts are added to MySpaceIM application. Next time you connect from IM+ you will see all your contacts.

  
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