Frequently Asked Questions about IM+® All-in-One Messenger on iPhone, iPod Touch and iPad 

The well-known issue with instant messengers on iPhone is that applications are not running in background. Push allows you to stay online and exchange messages when you switch to other applications. In IM+ please go to "More" / "Settings" / "Push Settings" and enable "Keep IM services connected on exit".

You will receive the incoming messages either as emails or as Push notifications. When you open IM+ again, incoming messages will arrive to your IM+ Inbox.

  

First of all, please find IM+ is listed in your iPhone Settings / Notifications menu and enable notifications for it.
Then in IM+ please go to More / Settings / Push Settings and enable “Keep IM Services Connected on Exit” option.

After that you will be able to configure Push settings. Please make sure that the "Email" field is blank, otherwise you will be in IM Push mode.

  

Using IM Push mode will make the incoming messages be forwarded to your email address while IM+ is not running. To use IM Push, please go to More / Settings / Push Settings, enable Keep IM Services Connected on Exit option, turn off sound, popup and unread messages notifications and enter your email address email address field.

  

Apple Push and IM Push allow you to stay connected for various periods of time. You may select the desired interval under Keep IM Services Connected For menu.

  

Now you can receive push notifications of new emails, while IM+ is running in Push mode. This feature is now supported for Hotmail, Gmail andYahoo! mail.
In IM+ please go to More / Accounts and tap on your GoogleTalk, MSN/Live or Yahoo! account. Here you would need to turn on "Push new email notifications".

Note: you will receive new email notifications only when IM+ is in Push mode. "Keep IM services connected on exit" should be also turned on in IM+ "More" / "Settings" / "Push settings".
Email notifications when IM+ is running will be supported in further updates.

  

Now you can receive Friends Timeline push messages from selected contacts only.

1. Go to More / Accounts.

Friends Timeline push notifications for selected users

2. Choose your Twitter account.

Friends Timeline push notifications for selected users

3. Choose Push settings.

Friends Timeline push notifications for selected users

4. Tap Friends timeline: Selected Users.

Friends Timeline push notifications for selected users

5. Check “Push Tweets from selected Users”

Friends Timeline push notifications for selected users

6. Then please choose “Following”.

Friends Timeline push notifications for selected users

7.Choose your contact, you would like to obtain push messages from, by clicking blue circle with an arrow inside.

Friends Timeline push notifications for selected users

8)Please turn on “Enable push” option.

Friends Timeline push notifications for selected users

Note: Push for selected users does not work on iPad currently. This feature will be included in one of the upcoming versions of IM+

  

Please check out if More->Settings->Push settings->Pop-up message notifications option turned on. Please check if push notifications work well with other programs on your iPhone. If they work well, most likely, the issue is on our servers' side. Our technicians will investigate your request. If there is any issue on our side, we will fix it as soon as possible.

  
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