General IM+® questions

What is IM+?
What is IM Push and how to use it?
IM+ does not connect at all.
One of my accounts fails to connect in IM+
How do I register IM+ Pro? How can I get a license code?
I've lost my license code for IM+. What can I do?
My license code is not accepted, it gives "Your license is intended to register another version of IM+ or another SHAPE product error message.
I have purchased IM+ from Blackberry AppWorld and cannot find a license code.
How to install IM+ Over-the-Air?
How to install IM+ for BlackBerry using Blackberry Desktop Manager?
Payment questions

What is IM+?

IM+ is an All-In-One Messenger for your mobile device. IM+ supports: AIM®/iChat, MSN®/Windows Live Messenger, Yahoo!, ICQ, Jabber, Google Talk, Facebook, Skype chat, Twitter and MySpaceIM.
Recently we have also implemented our own location-based social network, Neighbors.

Top

What is IM Push and how to use it?

Upon exiting IM+, you are offered to stay online in "IM Push" mode. In this mode, IM+ on your BlackBerry is not running, thus saving precious battery life. In IM Push mode you remain online in all IM services, and continue receiving IMs as e-mails pushed to your BlackBerry mailbox.
Your replies will be converted to instant messages and will be delivered back to your contact.
You may enter the settings for IM+ Push at "Settings" – "Keep connection / IM Push". To use IM Push please specify your e-mail address to deliver instant messages to and select desired time to stay connected (up to 3 days).

Top

IM+ does not connect at all.

Looks like your Blackberry is not configured properly for Internet access.
Please see connection troubleshooting tips on our support forum.
Alternatively you could contact your wireless carrier to correct TCP/IP settings.
If IM+ still fails to connect, please send us your connection logs from IM+ selecting "Help" – "Support&About" – "Send request" from the menu.

Top

How do I register IM+ Pro? How can I get a license code?

When you purchase IM+, you get an e-mail from the online shop, where you have made a purchase, which includes the lifetime license code to register the application. Please be sure to check your SPAM or JUNK folder, if you cannot locate the e-mail in your inbox.
If you have purchased IM+ through Blackberry AppWorld, please see corresponding FAQ section.
If there is no e-mail with purchase notification, please fill out our License Reminder form entering the email address, which you used when purchasing the product. In a few minutes the license code will be delivered to the email address you have specified.
If you still cannot locate your license code, probably you've purchased IM+ with another email address. Please select in IM+ on your Blackberry "Help" - "Support&About", specify online shop where you have purchased IM+, provide your order number and approximate date of purchase in the "Description of the issue" field. Then select "Send request" form the menu.

Top

I've lost my license code for IM+. What can I do?

Please fill out our License Reminder form entering the email address, which you used when purchasing the product. In a few minutes the license code will be delivered to the email address you have specified.
If you have purchased IM+ through Blackberry AppWorld, please see corresponding FAQ section.
If you still cannot locate your license code, probably you've purchased IM+ with another email address. Please send us the support request from IM+ your Balckberry selecting "Help" - "Support&About" from the menu and specify online shop where you have purchased IM+, your order number and approximate date of purchase.

Top

My license code is not accepted, it gives "Your license is intended to register another version of IM+ or another SHAPE product error message.

Most likely, you are trying to register application with the key that is intended to register another IM+ version (e.g. Windows Mobile or Symbian version) or another application (e.g IM+ for Skype). Please contact our support team by selecting "Help" – "Support&About" – "Send request" in IM+.

Top

I have purchased IM+ from Blackberry AppWorld and cannot find a license code.

You may find your license code opening "Blackberry AppWorld" on your Blackberry and logging into "My World". Here the list of applications you have purchased is presented. Simply clicking on an application will open up to the application details. On this screen you may find your license code.
If you cannot find a license there, please in IM+ on your Blackberry select "Help" - "Support&About" form the menu and provide the following information:
1. Date of purchase
2. Your Blackberry model
3. Your Blackberry OS version as of purchase date
4. Your wireless carrier
5. Your Blackberry's IMEI
The IMEI (International Mobile Equipment Identity) number can be displayed on most phones by pressing *#06#. Usually, the IMEI number is also printed on the compliance plate under the battery.

Top

How to install IM+ Over-the-Air?

The WAP download location is: wap.shape.ag To install IM+ Over-the-Air please follow these steps:
1. Run "Browser" from the BlackBerry menu.
2. Press the menu button, choose "Go To..." from menu, type in wap.shape.ag and press the trackball.
3. SHAPE's page with different products will be displayed. Press "Try Now" button under IM+ description.
4. The new window appears. Highlight "Download" and press the trackball.
5. Wait till download finishes. If you receive any notifications during the installation, answer "Yes" to all of them.
6. Then you will be offered to reboot your device in order to complete the installation.
7. After rebooting IM+ icon will appear in your Blackberry menu.

Top

How to install IM+ for BlackBerry using Blackberry Desktop Manager?

To install IM+ for Blackberry using Blackberry Desktop Manager please follow these steps:
1. Download .zip archive with installation files at http://www.shape.ag/en/products/details.php?product=im&platform=bb
2. Unzip the archive to any folder on your PC.
3. Connect your Blackberry to the PC via USB cable.
4. Run BlackBerry Desktop Manager on your PC, choose Application Loader, browse into folder with unzipped files and select the *.alx file.
5. IM+ icon appears on your device.
6. Select the icon and run the application.

Top