Frequently Asked Questions about IM+

General

Device Specific:

General

What is IM+?

IM+ is an All-In-One Messenger for your mobile device. IM+ supports: Facebook, GTalk, Yahoo!, AIM/iChat, ICQ, Twitter, Jabber, Renren, VKontakte, Odnoklassniki.Ru, Mail.Ru Agent, Gadu-Gadu, MeinVZ, SINA Weibo, mig33, Fetion, Mamba, Yandex IM and Neighbors.
Note: some services are available on certain mobile platforms only. Please check IM+ description for your platform for the exact list of available services.

With IM+ you may communicate from your mobile device, in real-time, cost-saving.

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Where can I download IM+?

You may download IM+ at multiple online stores, such as, for example, iTunes AppStore, BlackBerry AppWorld, Google Play, Windows Phone Store, Windows Store.
IM+ for some mobile platforms can be purchased directly via our website.

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When I purchase a license for IM+, is it a one-time fee?

Yes, it is a one-time fee.
All further updates are also free.

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I was never able to connect to some of the messaging services. Am I doing something wrong?

Maybe your account was not created correctly or is not configured correctly. Please try to connect using our test accounts and let us know about the results.

Here are the test accounts:
Yahoo:
Login: implustest1
Password: test123456
AIM®/iChat:
Login: implustest4
Password: tester4
ICQ:
Login: 629242896
Password: Im12test
Jabber:
Login: shape.shared@jabber.org
Password: testerim
Google Talk:
Login: implustest@gmail.com
Password: implus123456
MySpace:
Login: vizaelggml@gmail.com
Password: t123456
Facebook chat:
Login: implus.fcbk.test@gmail.com
Password: implustest
Date of birth: July 31, 1989
Twitter:
Login:imtestaccount
Password: imtest
Skype:
Login:shape.test1
Password: test123

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I can’t access Windows Live Messenger/MSN from IM+.

Windows Live Messenger, also known as MSN Messenger, has been discontinued by Microsoft in 2013. It has been officially shut down on October 31st, 2014. As a consequence of this, WLM/MSN is no longer functional in IM+ and will be removed in future versions.

Sources: Microsoft, Wikipedia, Forbs.com

I can’t access Skype from IM+.

Microsoft has changed Skype protocol and Skype cannot be accessed from IM+ any more. New versions of IM+  do not include Skype service. We cannot guarantee that Skype would be ever added in IM+ again.

What settings should I use to connect to AIM®/iChat?

You may connect to AIM®/iChat (AOL) with the same login and password you use in your desktop AIM®/iChat messenger.
Your login should not contain "@aol.com".
If you are iChat user, your login should contain "@mac.com".
Port: Standard AIM®/iChat port is 5190. If this port is blocked by your wireless carrier, you may have difficulties connecting to AIM®/iChat. In this case you may try to connect using other ports: 80, 443, 110, 25, 143, 53, 8080.
If you have problems connecting to AIM®/iChat with your account, please try to use our test account:
Login: implustest4
Password: tester4
Let us know about the results filling our support request form.
Please provide the following information:
Are you able to connect with your account from desktop messenger?
Are you able to connect with our test account?
How do other services work for you?
Have you ever been able to connect to AIM®/iChat using IM+? If the answer is yes, when did the issue start?

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What settings should I use to connect to ICQ?

You can connect to ICQ with the same login and password you use in your desktop ICQ messenger.
Your login is you ICQ number (without dashes and spaces).
Port: Standard ICQ port is 5190. If this port is blocked by your wireless carrier, you may have difficulties connecting to ICQ. In this case you can try to connect using other ports: 80, 443, 110, 25, 143, 53, 8080.
If you have problems connecting to ICQ with your account, please try to use our test account:
Login: 629242896
Password: Im12test
Let us know about the results filling our support request form.
Please provide the following information:
Are you able to connect with your account from desktop messenger?
Are you able to connect with our test account?
How do other services work for you?
Have you ever been able to connect to ICQ using IM+? If the answer is yes, when did the issue start?

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What settings should I use to connect to Jabber?

You can connect to Jabber with the same login and password you use in your desktop Jabber messenger.
You need to insert the full login information including the server address information for Jabber service.
For instance: "shape.shared2@jabber.org".
Port: Standard Jabber ports are 5222 and 5223.
If you want to connect to your corporate Jabber server, you need to insert correct domain and port information. Corporate Jabber servers usually use non-standard ports. If you are not sure, please contact your Jabber server administrator.
If you have problems connecting to Jabber with your account, please try to use our test account:
Login: shape.shared@jabber.org
Password: testerim
Let us know about the results filling our support request form.
Give us the following information:
Are you able to connect with your account from your desktop Jabber messenger?
Are you able to connect using our test account?
How do other services work for you?
Have you ever been able to connect to Jabber using IM+? If the answer is yes, when did the issue start?

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What settings should I use to connect to Yahoo?

You can connect to Yahoo! with the same login and password you use in your desktop Yahoo! messenger.
Your login should not contain "@yahoo.com".
Port: Standard Yahoo! port is 5050. If your Yahoo! port is blocked, you can't change it, you may only ask your provider to open this port.
If you have problems connecting to Yahoo! with your account, please try to use our test account:
Login: implustest1
Password: test123456
Let us know about the results filling our support request form.
Please provide the following information:
Are you able to connect with your account from Yahoo! desktop messenger?
Are you able to connect using our test account?
How do other services work for you?
Have you ever been able to connect to Yahoo! using IM+? If the answer is yes, when did the issue start?
Please also note the following information.
Yahoo has updated the protocol version in 2012.
Some terms of Yahoo license agreement were changed therefore it is necessary to accept the new version of the license agreement on Yahoo side.

You would need to install the latest Yahoo Desktop messenger at your computer which is available at
Yahoo website. After the installation you will be prompted to view the licence agreement and accept or
decline it. Please accept it and log in with your Yahoo! account.

Alternatively you may accept the agreement at:
http://mail.yahoo.com
(you would need to sign in with your Yahoo account to see the text of the license agreement).

Then please delete your Yahoo account from IM+ and add it once again. After that you will be able to connect with your Yahoo account from IM+.

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What settings should I use to connect to Google Talk?

You can connect to Google Talk with the same login and password you use in your desktop Google Talk messenger.
Your login should contain server address information, e. g. @gmail.com.
Port: Standard Google Talk ports are 5222 and 5223.
If you are trying to login to GTalk with a Google account that doesn't have a Gmail address, you'll need to sign up for a Gmail account.
Please see the following article for details:
http://support.google.com/talk/answer/141360/
If you have problems connecting to Google Talk with your account, please try to use our test account:
Login: implustest@gmail.com
Password: implus123456
Let us know about the results filling our support request form.
Please provide the following information:
Are you able to connect with your account from desktop Google Talk messenger?
Are you able to connect with our test account?
How do other services work for you?
Have you ever been able to connect to Google Talk using IM+? If the answer is yes, when did the issue start?

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What settings should I use to connect to Facebook chat?

You can connect to Facebook with the same login (e.g name@name.com) and password you use on Facebook website.

If you get the birth date confirmation screen, please enter your birth date exactly as indicated in your Facebook profile.

If you do not get birth date confirmation screen or once have entered wrong birth date, please login at www.facebook.com, then login in IM+ once more.

If you still encounter difficulties connecting to Facebook with your account, please try to use our test account:
Username: implus.fcbk.test@gmail.com
Password: implustest
Birth date: July 31, 1989

Let us know about the results filling our support request form.
Please provide the following information:
Are you able to login with your account at www.facebook.com?
Are you able to connect in IM+ with our test account?
How do other services (e.g. MSN, Yahoo!) work for you?
Have you ever been able to connect to Facebook using IM+? If the answer is yes, when did the issue start?

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What settings should I use to connect to Twitter?

You may connect to Twitter in IM+ using the same username and password you use at www.twitter.com.

If you have problems connecting to Twitter in IM+, please try to connect with our test account:
Account name: imtestaccount
Password: imtest

Let us know about the results filling our support request form.
Please provide the following information:
Have you ever been able to connect to Twitter using IM+?
If the answer is yes, when did the problem start?
Are you able to connect with our test account?
Are you able to connect with your account at www.twitter.com?

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What settings should I use to connect to Skype?

You can connect to Skype with your Skype login and password.
Using your MSN account does not work in IM+ for now, sorry. If you encounter difficulties connecting to Skype with your account, please try to use our test account:

Login: shape.test1
Password: test123

Let us know about the results filling our support request form.
Please provide the following information:
Are you able to connect with your account from the desktop messenger?
Are you able to connect with our test account?
Have you ever been able to connect to Skype using IM+ for Skype? If the answer is yes, when did the issue start?

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What is OTR?

OTR is a cryptographic protocol that provides strong encryption for instant messaging conversations.
You may learn more about OTR here: http://www.cypherpunks.ca/otr/

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Will my chat history appear on another device?

API of some services used in IM+ (for example, Gtalk) does not allow to download the history on another device.
We can recommend you to use loading history via IM+ Web service.
You just need to enable the correspoding option in IM+ and then you will be able to load history from one device to another one within IM+.
Note: The option of saving history is supported in IM+ Pro version only.

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I get the notification from Google or Facebook about account unusual sign-in activity

You can receive the message from Google or the other services about unusual sign-in activity on your account and the IP addresses on which the activity occurred. It is a normail behaviour.

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What are my charges to provider while for IM+?

IM+ has nothing to do with SMS service. IM+ is using your Internet connection only and you have to pay for amount of data you send and receive. If you are on unlimited data plan, there are no additional charges.

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Can I move the purchased app between Android, iOS and BlackBerry?

No - you need to repurchase IM+ in the respective store.

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