Using IM+ Talk in callback mode

Using IM+ Talk in callback mode

How do I switch to callback mode?
I call Skype contact on PC. Why am I charged for the call?
What are my charges for call when I am in international roaming (abroad)?
Why do I have to pay for all incoming calls from my Skype contacts and for all outgoing calls to Skype contacts?
Will my mobile operator charge me for calls made by IM+ Talk?
How does your solution work with data rates?
I have the Skype Unlimited subscription. What are my charges for using IM+ Talk in callback mode?

How do I switch to callback mode?

In IM+ Talk please go to "Settings" - "General" and select "Make callback calls".
Note that VoIP will still be used if you are in Wi-Fi zone.

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I call Skype contact on PC. Why am I charged for the call?

When you make a call both the contact person and you will get the call. This is because when you use IM+ Talk you are actually making two calls:
one - to Skype contact on PC and another - to your callback number. As you receive an incoming call to your callback phone you will be charged for it. The call is possible due to Skype credits on your account or to Skype subscription.

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What are my charges for call when I am in international roaming (abroad)?

When you are abroad with your mobile your calls will be charged according to roaming rates for incoming calls to your callback number. You can reduce charges for the calls using any landline number of the country where you are now as the callback phone number. Just enter it in the Call Phone menu, or in IM+ Talk login page, or in "Locations". Alternatively you can use local SIM-card.

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Why do I have to pay for all incoming calls from my Skype contacts and for all outgoing calls to Skype contacts?

As you know wireless network communications are not free. If they were, we wouldn't have to pay to our mobile operators. So, that's the answer to the question why you have to pay. Voice in wireless network can be transferred as voice (VoIP) or as voice data (like via SkypeOut).
In callback mode IM+ Talk uses SkypeOut to transfer voice data over this wireless network. That is why you are charged for incoming calls.

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Will my mobile operator charge me for calls made by IM+ Talk?

You will be charged for data traffic used, unless you are under an unlimited data plan, in which case your operator will only receive the monthly payment that you usually pay for the unlimited data plan.
If you are charged for the incoming calls by your mobile provider, then there will be additional fee for the callback.

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How does your solution work with data rates?

In callback mode IM+ Talk uses data connection in order to stay online, send and receive text messages. Each message is about 0,5 kB. Contact your wireless carrier to get data rates. If you are under an unlimited data plan, you will not have any extra charges for data traffic.

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I have the Skype Unlimited subscription. What are my charges for using IM+ Talk in callback mode?

If you use Unlimited Europe, Unlimited country or Unlimited World, you won't pay for outgoing calls to phone number within the range of your Skype subscription. Also you won't pay for callback to your phone number, if it is within the range of your Skype subscription.

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