Frequently Asked Questions about RDM+
If you didn't find an answer to your question in this FAQ, please feel free to contact our team, we will try to answer your question within 24 hours.

General Information:

Installation Questions:

Desktop Client Questions:

Mobile Client Questions:

Purchase Questions:

Support Questions:


General Information:

RDM+™ is a remote desktop application that allows you to access your computer from mobile device remotely.You can send and receive emails, surf web, edit documents with word processor, copy, cut, paste files or folders and do hundreds other things that you typically do sitting in front of your home or office computer.

RDM+ license is per mobile phone, not per computer. Registration for RDM Online Service is free. You can connect to several computers from your mobile phone.

Yes, SHAPE Services offers free 7-days trial for RDM+. We recommend you to use application in trial mode before making decision about purchase.
If you have any problems with trial version, feel free to contact us. We are always ready to help you!

SHAPE Services' customer can update for free.
You can download free updates here.

You can find full user's manual with detailed description of RDM+ functionality here.
Getting Starting Guide (for quick start) is located here.

RDM+ supports Microsoft Windows NT / 2000 / XP / 2003.

Yes, you can access to several computers from one mobile phone. You need to install RDM+ desktop client on each of them and register them for RDM Online Service (free of charge).
For more details see our user's manual.

Connection to RDM Server is completely safe. All data transferring between remote computer and your mobile phone is strongly encrypted. For data encryption RDM+ uses 3DES (Triple DES, CBC mode) algorithm with 128-bits key. The 3DES key is randomly generated each time when the new session is started. It guarantees top level data protection. The data can be decrypted only by mobile device or remote computer. RDM Server cannot decrypt these data and doesn't store your computer accounts. The server's only function is to provide communication channel between your mobile phone and remote computer.

Please fill out our License Reminder form entering your email address, which you used when purchasing the product. In a few minutes the license code will be delivered to the email address you have specified.

You can find detailed installation instructions in our Getting Started Guide.

Yes, you can download RDM+ mobile client OTA directly to your mobile phone from our WAP-site: wap.shapeservices.com

If you cannot download and install directly from our WAP site you can download single archive file to your computer, unzip it in separate directory and install mobile client files to your phone using phone management software through COM, USB, IrDA, Bluetooth or through any other interface.

Usually "MontyThread" error appears on the devices with old versions of Symbian OS. In most cases this problem can be successfully solved after updating the Symbian OS to the latest available version from phone manufacturer.

Usually "MontyThread" error appears on the devices with old versions of Symbian OS. In most cases this problem can be successfully solved after updating the Symbian OS to the latest available version from phone manufacturer.

To continue installation, please perform the following procedures:

The registration of your RDM+ online services is different from registration of RDM+ mobile client. You need to register your desktop PC in order to use RDM+ in trial mode. This registration is free of charge. Your computer will get own unique number, which you input into address book of your RDM+ mobile client in order to control it.

You can use RDM+ mobile client in trial mode for 7 days without any registration.
After trial period ends, you will need to purchase a license to register RDM+ mobile client, if you want to continue using it.

Most likely, confirmation email was blocked by your spam filters.
If you cannot find it, please contact us and give us email address you have used for registration.

It usually happens when the antivirus software (especially NOD32) interprets the application as potentially dangerous and blocks the installation process.
In this case you need to completely uninstall your current RDM+ application, restart your desktop PC, disable all the antivirus and install RDM+ application once more. After that you can launch the antivirus again.
NOTE: You need to be logged in as Administrator, not User when installing RDM+ desktop service.

You can check if the local service is installed properly by opening the list of system services ('Manage' item in 'My Computer' menu, choose 'Services') and find the service named RDM+ Local Service in the list. It should be launched immediately after the installation.
If you still have any problems, please contact us and specify what antivirus software you use.

This situation may be caused by two main reasons:

1. Local service is not installed.
It usually happens when the antivirus software (especially NOD32) interprets the application as potentially dangerous and blocks the installation process.
In this case you need to completely uninstall your current RDM+ application, restart your desktop PC, disable all the antivirus and install RDM+ application once more. After that you can launch the antivirus again.
NOTE: You need to be logged in as Administrator, not User when installing RDM+ desktop service.

You can check if the local service is installed properly by opening the list of system services ('Manage' item in 'My Computer' menu, choose 'Services') and find the service named RDM+ Local Service in the list. It should be launched immediately after the installation.

2. The IP address of connection of the local service can be blocked by different firewalls.

In order to solve the problem you need to configure your firewall to grant internet connection for the rdmpserv.exe application and not to block port 6100.

Our support team will investigate this situation and help you with it, if you send us your RDM+ logs. They are located in the directory "rdmpserv.log" in the RDM+ installation directory on your computer (by default it's "\Program Files\RDM+\rdmpserv.log" on a system disk).

Most likely, you have allowed read only access for your account.
You need to allow full access for account you have created.
On your computer you should:

RDM+ can work via Internet/Web GPRS, 3G, CDMA, UMTS, WiFi or HTTP connection.
It cannot work via WAP, SMS or MMS connection.

Please find a list of known settings for Nokia or Sony Ericsson devices. If you have different type of device please contact your wireless carrier and make sure that you have full internet TCP/IP-based access enabled and allowed to use 3rd party internet applications.

Please send us a request and specify:
What version of RDM+ do you use? (You can see it in "Info")
What is your license number?
Most likely, you are trying to register application with key that is intended to another product.

First of all In RDM+ mobile client please go to Setup / Connection type and try to changes connection type selecting HTTP or TCP/IP. Reboot your device after changing connection type. Then try to connect again.

If this method doesn't work, you need to configure your phone to use GPRS Internet APN. Most carriers have an Internet APN available and may charge an additional fee to use it. Contact your carrier and check if you are able to use their APN. If you are already using the APN, check with your carrier that your Internet APN settings are correct. Don't forget to reboot your phone after new settings.

First of all In RDM+ mobile client please go to Setup / Connection type and try to changes connection type selecting HTTP or TCP/IP. Reboot your device after changing connection type. Then try to connect again.

If this method doesn't work, you need to configure your phone to use GPRS Internet APN. Most carriers have an Internet APN available and may charge an additional fee to use it. Contact your carrier and check if you are able to use their APN. If you are already using the APN, check with your carrier that your Internet APN settings are correct. Don't forget to reboot your phone after new settings.

First of all In RDM+ mobile client please go to Setup / Connection type and try to changes connection type selecting HTTP or TCP/IP. Reboot your device after changing connection type. Then try to connect again.

If this method doesn't work, you need to configure your phone to use GPRS Internet APN. Most carriers have an Internet APN available and may charge an additional fee to use it. Contact your carrier and check if you are able to use their APN. If you are already using the APN, check with your carrier that your Internet APN settings are correct. Don't forget to reboot your phone after new settings.

In RDM+ mobile client please go to Setup / Connection type and try to changes connection type to HTTP. Reboot your device after changing connection type. Then try to connect again.

Please note that you should use the same version of RDM+ on your mobile phone and on your computer. You can check version number in "About" in your desktop service and in "Info" in your mobile client.
You can download the latest version of mobile client from our WAP-site:
wap.shapeservices.com
The latest version of desktop client is available here.

Please check if RDM+ Desktop Service is running on your computer.

You can buy a license for RDM+ here.
See list of all available payment options here.
If you are not sure, don't hesitate to contact us.

If you wish to transfer payment to our bank account you may find all required information here. Please inform us after you sent money about your payment.

SHAPE Services offers different payment options of purchasing our products (bank transaction, WebMoney, E-Gold). See details here.

Support Questions:

If you have any technical or registration problems, please contact our support team.

Note: If you cannot download the correct RDM+ version from your online shop for some reasons, you can always download the latest version of RDM+ here.

Your license code was sent you automatically after purchase. The email could be blocked by your spam filters. Please check your "Spam" folder.
If you haven't found it, please contact us and specify from what online shop you have purchased our software and what email address you have used.