Frequently Asked Questions about Mobiola Remote Control

If you didn't find an answer to your question in this FAQ, please feel free to contact our team, we will try to answer your question within 2 business days.

General Information:

Payment Questions:

Activation issues:

Technical Questions:

If you have another problem with our software, please fill our support request form.


General Information:

How long can I use trial copy of Mobiola Remote Control application?

You are free to use trial copy of Mobiola Remote Control for 3 days.

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Where can I find a complete User Guide for Mobiola Remote Control?

Please see Help -> Mobiola Remote Control Help. Within the application on your desktop.

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Payment Questions:

Can I upgrade the software for free?

Yes, you can download and install new version of Mobiola Mobiola Remote Control for free, registration information will be preserved during the installation even if you have previously uninstalled the outdated version.

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Activation issues:

Why do I receive "Key is already used" message when I try to activate Mobiola Remote Control on the second PC?

Due to our end-user license agreement one activation key can be used once on a single PC. Once registered, the USER is granted a non-exclusive license to install and use this Software on one PC or one Mac computer. A valid license must be purchased for each computer on which the software is installed.

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What should I do to install Mobiola Remote Control onto my device?

Mobiola Remote Control automatically installs onto your device if you selected this option while during installation process on your PC. Alternatively, you can manually install the software onto your device. The installation package for your device is located within the application folder in Program Files folder.

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When I try to activate the software I receive "There is no Internet connection available..." message. How can I register the software in this case?

Most probably you are behind the proxy or do not have Internet connection at all. In these cases you would need to proceed to offline activation mode:

  • Go to Start->Run
  • Paste and copy there following command line (with inverted commas, i.e.):"C:\Program Files\Mobiola Remote Control for S60\RemoteControlServer.exe" REGISTER

We would need the hardware fingerprint number (hardware ID) from the dialog that you will see after executing this command. Please send us your hardware fingerprint within Support Request Form along with your order details and we will generate a unique activation key for your PC.

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If I have registered the Mobiola Remote Control application with one device, can I use the application with additional devices?

According to our license agreement - you can use one registered copy on one PC with multiple devices.

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Technical Questions:

I can not establish BlueTooth/USB connection. What should I do?

Please make sure that your device is connected to your PC and is identified.

Also please select correct COM port in Tools->Options->COM Port Settings ("COMx (BlueTooth)" - for BlueTooth connection and "COMx (USB)" for USB connection, where "x" is a number of the port).


If your device is connected and you have selected the correct COM port but still have no connection, please see the user guide within the desktop application (Help ->Mobiola Remote Control Help).

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I have another problem.

If you have another problem with our software, please fill our support request form.