Frequently Asked Questions about Mobiola Screen Capture

If you didn't find an answer to your question in this FAQ, please feel free to contact our team, we will try to answer your question within 2 business days.

General Information:

Payment Questions:

Activation issues:

Technical Questions:

If you have another problem with our software, please fill our support request form.


General Information:

How long can I use trial copy of Mobiola Screen Capture application?

You are free to use trial copy of Mobiola Screen Capture for 3 days.

back to top

Where can I find a complete User Guide for Mobiola Screen Capture?

Please, see Help -> Help within the application on your desktop.

back to top

Payment Questions:

Can I upgrade the software for free?

Yes, you can download and install new version of Mobiola Screen Capture for free, registration information will be preserved during the installation even if you have previously uninstalled the outdated version.

back to top

Activation issues:

Why do I receive "Key is already used" message when I try to activate Mobiola Screen Capture on the second PC?

Due to our end-user license agreement one activation key can be used once on a single PC. Once registered, the USER is granted a non-exclusive license to install and use this Software on one PC or one Mac computer. A valid license must be purchased for each computer on which the software is installed.

back to top

What should I do to install Mobiola Screen Capture to my device?

Mobiola Screen Capture automatically installs onto your device if you selected this option while during installation process on your PC. Alternatively, you can manually install the software onto your device. The installation package for your device is located within the application folder in Program Files folder. Please note that BlackBerry devices do not need client files.

back to top

When I try to activate the software I receive "There is no Internet connection available..." message. How can I register the software in this case?

Most probably you are behind the proxy or do not have Internet connection at all. In these cases you would need to proceed to offline activation mode:

  • Go to Start->Run
  • Copy and paste there following command line (with inverted commas):
  • "C:\Program Files\Mobiola Screen Capture for S60\ScreenCaptureServer_S60.exe" REGISTER - for Nokia devices
  • "C:\Program Files\Mobiola Screen Capture for UIQ 3\ScreenCaptureServer_UIQ3.exe" REGISTER - for Sony Ericsson devices
  • "C:\Program Files\Mobiola Screen Capture for Blackberry\ScreenCaptureServerBB.exe" REGISTER - for BlackBerry devices

We would need the hardware fingerprint number (hardware ID) from the dialog that you will see after executing this command. Please send us your hardware fingerprint within Support Request Form along with your order details and we will generate a unique activation key for your PC. along with your order details and we will generate a unique activation key for your PC.

back to top

If I have registered the Mobiola Screen Capture application with one device, can I use the application with additional devices?

According to our license - you can use one registered copy on one PC with multiple devices.

back to top

Technical Questions:

I can not establish BlueTooth/USB connection. What should I do?

You should make sure that your device is connected to your PC, and PC Suite/Desktop Manager can detect your device.


If your device is connected but you still have no connection please, please see the user guide within the desktop application (Help -> Help Contents).

back to top

I have another problem.

If you have another problem with our software, please fill our support request form.