Frequently Asked Questions about Mobiola xPlayer

If you didn't find an answer to your question in this FAQ, please feel free to contact our team, we will try to answer your question within 2 business days.

General Information:

Payment Questions:

Activation issues:

Technical Questions:

If you have another problem with our software, please fill our support request form.


General Information:

How long can I use trial copy of Mobiola Media Player application?

You are free to use trial copy of Mobiola Media Player for 5 conversions and 5 minutes of playback

back to top

Where can I find a complete User Guide for Mobiola Media Player?

Please, see Help -> Mobiola Media Player.

back to top

Payment Questions:

Can I upgrade the software for free?

Yes, you can download and install new versions of Mobiola Media Player for free, registration information will be preserved during the installation even if you have previously uninstalled the outdated version.

back to top

Activation issues:

I receive "Application_MUST_be_Activated" message when I try to activate Mobiola Media Player. What should I do?

Please fill out Support Request Form along with the following details:

  • Your IMEI (you can display it by dialing *#06# on your device's keyboard).
  • Your full order details.

back to top

How should I activate Mobiola Media Player?

Please connect your device to your PC, run the application and press "Activate" button in the registration dialog.

back to top

What should I do if my device is not on the target device list?

You can try to select the model with the closest characteristics. Please also contact us in order to add your device in the target device list.

back to top

If I have registered Mobiola Media Player application with one device, can I use the application with additional devices?

According to our license - you can use one registered copy on one PC with multiple devices.

back to top

Technical Questions:

My device is not recognized by Mobiola Media Player. Why?

Make sure that Nokia PC Suite is installed and running on your PC.

back to top

What should I do, if converted videos can not be played on my device?

First of all we advise you to update Mobiola Media Player from Mobiola site

If this will not help, please check if you marked "Converter On/Off" as checked before converting and selected correct device model from this list of target devices. In case if this does not help please contact our Support Team and we will help you to fix the problem.s

back to top

What should I do to install Mobiola Player to my device?

Mobiola Media Player automatically installs onto your device if you selected this option while during installation process on your PC. Alternatively, you can manually install the software onto your device. The installation package for your device is located within the application folder in Program Files folder.

back to top

I have another problem.

If you have another problem with our software, please fill our support request form.