palm pre?

Everything about IM+ for WebOS - known issues, support questions, bug reports

Re: palm pre?

Postby memfel » Wed Dec 09, 2009 2:53 pm

I am also interested in Beta testing if u need another tester here in europe. I'd love to have finally an application to do skype, msn and yahoo messenger on my Palm Pre. Hope there will be free call for skupe users.
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Re: palm pre?

Postby headcase » Sat Dec 19, 2009 2:36 pm

Waiting... hoping... for that beta release for WebOS.
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Re: palm pre?

Postby Maria » Wed Jan 27, 2010 11:54 am

We are glad to announce that IM+ is now available in Palm Pre AppCatalog.
Maria
ShapeServices Support Team
http://www.shapeservices.com
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Re: palm pre?

Postby searley » Wed Jan 27, 2010 12:51 pm

is it possible to obtain this without app catalog?? as in the UK we dont have access to it!!
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Re: palm pre?

Postby Tristanlogd » Wed Feb 03, 2010 5:18 pm

Are you guys going to update the Palm Pre IM+ application? Right now it's a terrible buggy app that barely works and has 1 and a half stars in the app catalog. Selling it for 10 bucks is criminal if the app doesn't work. I hope an update is coming.
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Re: palm pre?

Postby Maria » Fri Feb 05, 2010 4:17 pm

searley wrote:is it possible to obtain this without app catalog?? as in the UK we dont have access to it!!


IM+ for Palm Pre is distributed only via AppCatalog

Tristanlogd wrote:Are you guys going to update the Palm Pre IM+ application? Right now it's a terrible buggy app that barely works and has 1 and a half stars in the app catalog. Selling it for 10 bucks is criminal if the app doesn't work. I hope an update is coming.


We will appreciate if you can provide us the feedback specifying the difficulties you've faced when using the application so that we can forward them to our developers.
Maria
ShapeServices Support Team
http://www.shapeservices.com
Maria
 
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Re: palm pre?

Postby Tristanlogd » Sat Feb 06, 2010 1:41 am

Maria wrote:
Tristanlogd wrote:Are you guys going to update the Palm Pre IM+ application? Right now it's a terrible buggy app that barely works and has 1 and a half stars in the app catalog. Selling it for 10 bucks is criminal if the app doesn't work. I hope an update is coming.


We will appreciate if you can provide us the feedback specifying the difficulties you've faced when using the application so that we can forward them to our developers.


Sure, I will post what the issues others are experiencing as well.

  • The main issue I and many others experienced was the application completely freezing after logging in, can't scroll the screen, can't click any of the menu items or open the preferences. After this happens a few times, most will delete the app.
  • Jabber doesn't login
  • Some report they can sign in but can't send or receive messages via aim
  • Some report there are "tons of bugs" and they hope you guys have updates coming
  • Chats fail 90% of the time

Features people would like to see:


  • Facebook messager
  • The app currently needs to be open to use it, some have asked for it to be able to run in the background

I would suggest you keep track of the ratings on your application, right now this app is 1 and a half stars out of 5. You could get a lot more customers if you fixed the issues people are having.

Thanks.
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Re: palm pre?

Postby Maria » Thu Feb 11, 2010 11:55 am

We will appreciate more details.

Tristanlogd wrote:The main issue I and many others experienced was the application completely freezing after logging in, can't scroll the screen, can't click any of the menu items or open the preferences. After this happens a few times, most will delete the app.


When exactly does it happen more often (e.g. when contact list is loading, or when switching between dialogues).

Tristanlogd wrote:Jabber doesn't login


- Which exactly Jabber server is used?

Tristanlogd wrote:Chats fail 90% of the time


What exactly is meant under chat failing?
Maria
ShapeServices Support Team
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Re: palm pre?

Postby adekrnb » Sat Feb 13, 2010 4:59 pm

I just bought the IM+ app last night and been trying to chat but fail. After logging in, page jus freeze and won't scroll up or down or letting to do any other options. I'm utterly disappointed, especially when I paid $9.99 for an app. Also would even be better if Skype comes together cos to get both, that's almost $20, for 2 apps that has similar functions. :(
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Re: palm pre?

Postby Maria » Wed Feb 24, 2010 12:39 pm

adekrnb, we apologise for the inconveniences with our application.
We are working on improving of the performance.
Maria
ShapeServices Support Team
http://www.shapeservices.com
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