IM+ Upgrade for Palm WebOS 1.4?? WHEN???

Everything about IM+ for WebOS - known issues, support questions, bug reports

Re: IM+ Upgrade for Palm WebOS 1.4?? WHEN???

Postby deeg » Mon Apr 05, 2010 1:29 pm

hm ive bin using 1.0.2 for a bit and haf noticed a few bugs it will restart the device if im+ has bin running sometimes and also the services will recnonnect and reconnect and reconnect , after awhile weird weird, if shape needs a beta tester id volunteer =]
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Re: IM+ Upgrade for Palm WebOS 1.4?? WHEN???

Postby Maria » Tue Apr 06, 2010 12:49 pm

Thanks for the information about the update performance.
I've forwarded it to our developers for further examination.
Maria
ShapeServices Support Team
http://www.shapeservices.com
Maria
 
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Re: IM+ Upgrade for Palm WebOS 1.4?? WHEN???

Postby randyinkc » Tue Apr 13, 2010 5:42 am

I just purchased the IM+ APP through the APP Store. It shows version 1.0.2. I'm running WebOS Version 1.4.1.1. Here is a list of the issues I am having..

1. The system locks up on a regular basis and will not accept any touch commands to any part of the screen. I have to close out the program and restart it to get it to start working again.

2. On the primary screen, at the bottom, I can tap the Accounts button and it will take me to the Accounts screen.. I have successfully added my Yahoo account, but IM+ will not allow me to add any other accounts. At the Add Accounts screen, nothing happens when I touch the Services section. It won't allow me to change the service from AIM to anything else.

3. In the primary chat window, where the contacts appear. At the bottom of the screen, when I click on the Chats button, it locks up the program and again I have to close out the program to get it to start working again.

I've been reading the other posts in this section and I'm having trouble understanding why any program with so many bugs is being sold.

This is my first experience with any Shape Services products and I have to admit, my first impression is not a good one.

Please provide a response as soon as possible.

Thanks
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Re: IM+ Upgrade for Palm WebOS 1.4?? WHEN???

Postby Maria » Wed Apr 14, 2010 11:20 am

Sorry for inconveniences.
We are working on fixing the issues encountered and appreciate your detailed descriptions provided.
Maria
ShapeServices Support Team
http://www.shapeservices.com
Maria
 
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Re: IM+ Upgrade for Palm WebOS 1.4?? WHEN???

Postby jimr » Thu Apr 15, 2010 6:23 pm

Bought IM+ for Win Mobile Smartphone 9/2006. Just upgraded to Palm Pre.
How can I transfer license and get the Palm Pre version of IM+ without having to repurchase?
-jim
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Re: IM+ Upgrade for Palm WebOS 1.4?? WHEN???

Postby Maria » Tue Apr 20, 2010 6:21 am

Due to distribution peculiarities of App Catalog, license exchange is not possible.
Maria
ShapeServices Support Team
http://www.shapeservices.com
Maria
 
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Re: IM+ Upgrade for Palm WebOS 1.4?? WHEN???

Postby Victoria » Fri May 07, 2010 4:19 pm

New version with fixes is submitted to Palm.
We hope it will be available for users soon.
Victoria Slinyavchook
Head of QA and Customer Care
SHAPE Services
http://www.shapeservices.com
Victoria
 
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Re: IM+ Upgrade for Palm WebOS 1.4?? WHEN???

Postby volcom45 » Sat May 08, 2010 5:03 pm

Victoria wrote:New version with fixes is submitted to Palm.
We hope it will be available for users soon.


1.03 update hit the App Catalog last night. I updated to it. I don't see anything new. Can you please post the release notes or whats new? Or was it only bug fixes?
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Re: IM+ Upgrade for Palm WebOS 1.4?? WHEN???

Postby Maria » Tue May 11, 2010 11:26 am

The update is the bugfix only.
Maria
ShapeServices Support Team
http://www.shapeservices.com
Maria
 
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Re: IM+ Upgrade for Palm WebOS 1.4?? WHEN???

Postby Victoria » Tue May 11, 2010 12:39 pm

Please let us know how version 1.0.3 works for you.
Victoria Slinyavchook
Head of QA and Customer Care
SHAPE Services
http://www.shapeservices.com
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