Constantly Disconnecting

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Constantly Disconnecting

Postby Dragunslayer » Thu Jun 28, 2012 7:35 pm

I'm currently running IM+ 6.5 on my iPhone 3G(outdated I know but I got it free from a family member).

Anyway, I seem to be having an issue where the program cannot seem to stay connected. It's not noticeable unless I'm logged in via my computer, with the exception of when I check my messages and I have to go through numerous alerts stating that someone marked as a favorite is logged in. When I'm logged in on my computer as well as my phone my AIM client keeps going nuts with the messages stating I'm logged in from another location.

It seems to happen every 15 minutes to an hour according to the time stamps.

It's been going on awhile and hasn't been TOO much of a problem until recently since whatever the cause is, it's also keeping me from getting messages as I'll just randomly get bombarded with all the messages I've received at once.
Dragunslayer
 
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Re: Constantly Disconnecting

Postby Victoria » Mon Jul 02, 2012 3:28 pm

Please submit us a support request from IM+ "Info" screen.
We will get application logs and investigate them.
Victoria Slinyavchook
Head of QA and Customer Care
SHAPE Services
http://www.shapeservices.com
Victoria
 
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