I was going to congratulate "team IMPLUS" for V10.0, but...

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Re: I was going to congratulate "team IMPLUS" for V10.0, but...

Postby habis » Thu Apr 19, 2012 3:39 am

habis wrote:
mirage22 wrote:2) I can't scroll the text area where I have typed using my trackpad - when i write many lines into a conversation and want to see exactly what did i write before sending the message, i just cannot scroll using the trackpad.


i am facing this above issue since version 10 release ; its really annoying me and waiting long time to get fix.. please do fix this issue asap


tested 10.2 version; it is still not yet resolved .
habis
 
Posts: 21
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Re: I was going to congratulate "team IMPLUS" for V10.0, but...

Postby Olga » Fri Apr 20, 2012 11:55 am

habis, please accept our apologies for the prolonged difficulties.
This issue really requires a lot of time to be resolved.
Olga
SHAPE Support Team
http://www.shape.ag
Olga
 
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Re: I was going to congratulate "team IMPLUS" for V10.0, but...

Postby habis » Thu Aug 16, 2012 1:41 pm

any updates ?

i tried with 10.4 but still i am facing above issue.. so i uninstalled for temporarily..
hoping to fix soon .. :(
habis
 
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Joined: Mon Aug 31, 2009 2:03 pm

Re: I was going to congratulate "team IMPLUS" for V10.0, but...

Postby Olga » Fri Aug 17, 2012 11:50 am

habis, we are really sorry about this situation.
This issue was just fixed in the latest update.
What exactly happens now when you try to scroll in 10.4?
Did anything change for you?
Olga
SHAPE Support Team
http://www.shape.ag
Olga
 
Posts: 578
Joined: Mon Aug 22, 2011 10:31 am

Re: I was going to congratulate "team IMPLUS" for V10.0, but...

Postby habis » Sun Aug 19, 2012 8:43 pm

thanks Olga, i am able to scroll text now ..thanks for your support
but there is one more issue when typing.. when i typed to second line.. i cant able to see the first line.. can you please fix this issue ?

thanks ,
Habis
habis
 
Posts: 21
Joined: Mon Aug 31, 2009 2:03 pm

Re: I was going to congratulate "team IMPLUS" for V10.0, but...

Postby Olga » Mon Aug 20, 2012 3:10 pm

habis, sorry for the inconvenience.
Could you please let us know your current BlackBerry model and OS?
Olga
SHAPE Support Team
http://www.shape.ag
Olga
 
Posts: 578
Joined: Mon Aug 22, 2011 10:31 am

Re: I was going to congratulate "team IMPLUS" for V10.0, but...

Postby habis » Wed Aug 22, 2012 5:43 am

9780 OS: 6.0.0.723
habis
 
Posts: 21
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Re: I was going to congratulate "team IMPLUS" for V10.0, but...

Postby Olga » Wed Aug 22, 2012 8:55 am

Thank you for this information.
We have forwarded it to our development team.
Hopefully this issue will be fixed in the next versions of the application.
Olga
SHAPE Support Team
http://www.shape.ag
Olga
 
Posts: 578
Joined: Mon Aug 22, 2011 10:31 am

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