Freezing

Everything about IM+ for Windows Mobile - known issues, support questions, bug reports

Re: Freezing

Postby Victoria » Mon Jan 04, 2010 11:53 am

Compusmurf wrote:Any update to this?


We are going to release updated version in January.
Keep an eye on our updates.
Victoria Slinyavchook
Head of QA and Customer Care
SHAPE Services
http://www.shapeservices.com
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Re: Freezing

Postby CaliBoyPhillip » Tue Jan 05, 2010 8:47 am

Victoria wrote:
Compusmurf wrote:Any update to this?


We are going to release updated version in January.
Keep an eye on our updates.


Hey Victoria, Nice to hear we will most likely get the update this month as I been calmly waiting and won't mind waiting longer but by "keep an eye on our updates." Do you mean Twitter.com/implus? if so I will keep an eye hoping its soon =] thanks!
I try my best to help :) proud ppcgeeks.com member =]
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Re: Freezing

Postby Maria » Fri Jan 08, 2010 10:59 am

You might follow us on Twitter as we announce the releases there, or might as well check our web-site directly
Maria
ShapeServices Support Team
http://www.shapeservices.com
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Re: Freezing

Postby EFSedan6 » Tue Feb 02, 2010 2:19 am

I have the latest update on my Samsung i637 Jack, still freezes 10 times a day. I will get the log going an let you know. I am very very unhappy with the freezing. I have to shut my phone off completely. Losing any info I might have had on the conversation.
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Re: Freezing

Postby Maria » Thu Feb 11, 2010 10:31 am

EFSedan6, until now I can not find any support requests from the email address provided on the forum.
Please PM me alternative email if you use any.
Maria
ShapeServices Support Team
http://www.shapeservices.com
Maria
 
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Re: Freezing

Postby EFSedan6 » Sun Feb 21, 2010 9:30 pm

It has only froze 3 times in the last couple weeks. Seems the newest update might have fixed it.
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Re: Freezing

Postby Victoria » Mon Mar 22, 2010 11:24 am

EFSedan6 wrote:It has only froze 3 times in the last couple weeks. Seems the newest update might have fixed it.


If the issue persists, please send us a support request with logs.
Victoria Slinyavchook
Head of QA and Customer Care
SHAPE Services
http://www.shapeservices.com
Victoria
 
Posts: 1210
Joined: Wed Aug 12, 2009 4:51 pm

IM+ freeze after some message chat

Postby blackshadow69 » Mon Aug 23, 2010 10:31 am

hello, i sent request of support for this problem and i want to discute it on the forum too.
i have the program that freeze after some message in chat.
after some message i can't access to the left low menu of program.
some time, too, when i have two different chat in use i see all messages mixed and confused on the screen.
i can't actually use the program. it is only working correctly the push mode and i can correctly chat only using email reply.
mi phone is samsung omnia 2 with WM 6.5.
i have no problem with ram full but i see that this problem there is when the program start to use more then 3MB of ram. at start it use only about 2,4MB.
for instalaltion i tryed first time with .exe file and i got problem.
then i uninstall it and installed using .cab file. it seem to be ok for a short time, but it was not actually.
thanks for help.
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Re: IM+ freeze after some message chat

Postby Maria » Tue Aug 24, 2010 8:55 am

I can not see any requests from this email address.
Please note that if you have already filled in support request, creating a topic on the forum most likely will just contain duplicate of the same reply.

Please PM me the email you've used to fill in support request.
Maria
ShapeServices Support Team
http://www.shapeservices.com
Maria
 
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