8.0.1 = RAM eater !

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8.0.1 = RAM eater !

Postby internazionale » Tue Aug 24, 2010 11:52 am

i notice this after like 5 hours online and i see im+ consume 16mb RAM.
compare to previous version was like capped in 5-6mb with allday use.

please fix this, thanks
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Re: 8.0.1 = RAM eater !

Postby Monaro427 » Tue Aug 24, 2010 12:02 pm

Yeah, you're not wrong. Mine's been running for 1 hour and using 12Mb. I was hoping the new version would FIX this problem, not make it worse. :(((

Memory consumption is one of my biggest problems with IM+. Due to this problem, the program just quits without warning.

Edit: 7.9.1 also used a lot of memory, but took a bit longer than an hour.
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Re: 8.0.1 = RAM eater !

Postby blackshadow69 » Tue Aug 24, 2010 12:21 pm

my problem that made me do support request is that with 3,5MB of ram use the program freeze.
what device do you use?
mine is Omnia2
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Re: 8.0.1 = RAM eater !

Postby Monaro427 » Tue Aug 24, 2010 12:30 pm

I use a Touch Pro2 with WinMo 6.1
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Re: 8.0.1 = RAM eater !

Postby Maria » Tue Aug 24, 2010 12:54 pm

Monaro427, internazionale , this issue will require more thorough investigation.

Please make sure that "Create the log file" option is enabled under IM+ "Settings" / "Other", reproduce this issue and then please send us a support request from IM+ "Info" / "Support request".
We will receive IM+ logs, analyse them and advise further.

blackshadow69, in case you are experiencing same problem (excessive RAM usage), please report it in here.
Otherwise the unrelated posts will be considered as flooding and will be deleted.
Maria
ShapeServices Support Team
http://www.shapeservices.com
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Re: 8.0.1 = RAM eater !

Postby internazionale » Tue Aug 24, 2010 12:57 pm

blackshadow69 wrote:my problem that made me do support request is that with 3,5MB of ram use the program freeze.
what device do you use?
mine is Omnia2


i also using i8000 omnia2, but not having the freeze problem. maybe u should upgrade your rom which can be found @modaco.

in 7.9.1 ram was usage was great, but now is getting worse. 8.0.1 was nice, fast and have better finger scrolling. so please fix this...
internazionale
 
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Re: 8.0.1 = RAM eater !

Postby Maria » Tue Aug 24, 2010 1:43 pm

As specified - we will require your logs to check the issue.
Please provide the description in support request, or a link to this thread.
Maria
ShapeServices Support Team
http://www.shapeservices.com
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Re: 8.0.1 = RAM eater !

Postby Monaro427 » Fri Aug 27, 2010 5:48 am

Support request submitted. Hopefully I'll get a better outcome to this problem than I did last time.
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Re: 8.0.1 = RAM eater !

Postby Maria » Thu Sep 02, 2010 11:30 am

The log has been forwarded to our developers and is currently being examined.
Maria
ShapeServices Support Team
http://www.shapeservices.com
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