Unable to Connect to facebook

Everything about IM+ for Windows Mobile - known issues, support questions, bug reports

Can't log in facebook

Postby htcaddicts » Wed Aug 25, 2010 4:37 pm

Hello
I am using IM+ in my HTC Touch 2. It works fine for MSN and yahoo messenger but it doesn't log in facebook. My log in details are correct but the program fails to log in to facebook.
When I log in facebook from computer it says some unauthorized mobile serivce is trying to access your account from canada. They ask my details and the page runs. but from mobile i am unable to run facebook chat.
I am unable to run facebook since the installation of the IM+

Please help me with this issue.

Thanks in advance.

Best regards
Sushil Sharma
htcaddicts
 
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Joined: Wed Aug 25, 2010 4:31 pm

Re: Can't log in facebook

Postby Maria » Thu Aug 26, 2010 1:17 pm

You need to follow the instructions provided with the error - log in on your computer and confirm IM+ as known destination on Facebook.com
Maria
ShapeServices Support Team
http://www.shapeservices.com
Maria
 
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Re: Can't log in facebook

Postby Lycox » Tue Aug 31, 2010 9:34 am

Maria wrote:You need to follow the instructions provided with the error - log in on your computer and confirm IM+ as known destination on Facebook.com


Could you please give some more details?
Didn't found any instructions related to this problem and where can I add IM+ as known destination on Facebook?
Lycox
 
Posts: 2
Joined: Sun Aug 29, 2010 10:19 am

Re: Can't log in facebook

Postby Maria » Thu Sep 02, 2010 12:16 pm

You stated that you receive a notification on facebook.com about mobile service trying to access your account.
This is IM+. You have to approve it on facebook page as location before you get connected in IM+.
Until you confirm it on facebook.com, you won't be able to log in in IM+
Maria
ShapeServices Support Team
http://www.shapeservices.com
Maria
 
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Can't login to FAcebook

Postby raleighman » Sat Feb 05, 2011 3:46 pm

I have used the Im+ test account as well as my own and it doesn't appear that it is connecting to Facebook. My icon just flashes on and off w/o every really connecting to Facebook to authenticate my credentials.

Before I used to get an error screen then would tell Facebook that the location etc was allowed, now I don't get that. I have looked through the posts and I don't see any clues on how bridge the communication.

My Device HTC, Windows Mobile -- Carrier Verizon. All the other IM's are connected just can't get Facebook to connect.
raleighman
 
Posts: 1
Joined: Sat Feb 05, 2011 3:38 pm

Re: Can't login to FAcebook

Postby sobrino » Thu Feb 10, 2011 3:08 pm

The new IM+ for Pocket PC 8.1.11 is now available.
It include Facebook connect fix.
Please download it directly to your device from our wap site:
wap.shapeservices.com
Please let us know if the issue still persists.
Alexey Ivanenko
ShapeServices Support Team
www.shapeservices.com
sobrino
 
Posts: 71
Joined: Thu Jun 03, 2010 4:46 pm

Unable to Connect to facebook

Postby hevals » Fri Oct 07, 2011 3:46 pm

HI,

I am using HTC Ozone, i am using IM+. It was working fine, but from last few days i am unable to login my facebook. Just blinks twice and than no reaction for the screen. I tried re-installing it. First time it works then when i disconnect it and again try to connect again same problem occars.

Please suggest for above what should be done.
hevals
 
Posts: 1
Joined: Fri Oct 07, 2011 3:32 pm

Re: Unable to Connect to facebook

Postby Igor Zavalishin » Thu Oct 13, 2011 1:48 pm

Hi

We are aware of such issue.
At the moment we are testing a fix. It should be implemented soon.

Meanwhile you may try below workaround.

Please try below instructions.

First of all please delete your Facebook account from IM+.
Then please open your phone's browser, go to Facebook webpage
and log in with your Facebook login and password.
After that please open IM+ and add a Facebook account once again.
Click connect button. Authorization should pass fine this time.
Igor Zavalishin
QA and Customer Care
SHAPE Services
http://www.shapeservices.com
Igor Zavalishin
 
Posts: 116
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Re: Unable to Connect to facebook

Postby RacGamb123 » Fri Sep 13, 2013 5:46 pm

well you have used the XMPP (Jabber) to connect but not getting the solution..
RacGamb123
 
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Joined: Thu Sep 12, 2013 3:14 am
Location: USA

Re: Unable to Connect to facebook

Postby Eugeniia » Wed Sep 18, 2013 12:51 pm

Hello!

Please sign in with your account at
https://www.facebook.com/

Please go to "Account Settings" - "Apps" and delete "IM+".

Then please go to "Account Settings" - "Security" - "Login Approvals"
and disable "Require a security code to access my account from unknown browsers".

Then please re-add your Facebook account in IM+ and try to connect.
Eugenia
SHAPE Support Team
http://www.shape.ag
Eugeniia
 
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