IM+ shuts down when connecting to MSN

Everything about IM+ for Symbian - known issues, support questions, bug reports

IM+ shuts down when connecting to MSN

Postby Jwr » Wed Feb 16, 2011 8:17 pm

Hello, Since shortly my IM+ shuts down after a few seconds when i try to connect to MSN. It works normally for Google Chat.
I have upgraded to the last version of the software; de-installed, reinstalled, ... This did not change the situation.

It's now for a few days and i miss this nice application...
Jwr
 
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Re: IM+ shuts down when connecting to MSN

Postby Maria » Thu Feb 17, 2011 12:13 pm

Can you please reproduce the issue, create the log and send it to us?
Maria
ShapeServices Support Team
http://www.shapeservices.com
Maria
 
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Re: IM+ shuts down when connecting to MSN

Postby kaede » Thu Feb 17, 2011 3:58 pm

i have the same problem since like 1 week ago, and for create the report just go to settings in the im+ and select advanced y put enable the option "enable logging" that will create the report
kaede
 
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Re: IM+ shuts down when connecting to MSN

Postby qpel » Thu Feb 17, 2011 4:03 pm

I have the same problem can you answer in this topic for everyone
qpel
 
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Re: IM+ shuts down when connecting to MSN

Postby Maria » Thu Feb 17, 2011 7:05 pm

As specified - we require logs for the application crash.
Please reproduce the issue and send us the logs.
Maria
ShapeServices Support Team
http://www.shapeservices.com
Maria
 
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Re: IM+ shuts down when connecting to MSN

Postby kbriaz » Fri Feb 18, 2011 6:30 pm

Same problem here ??

What is the solution ? i have the log, who do i send it to ?

thanks.
kbriaz
 
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Joined: Fri Jan 28, 2011 9:42 pm

Re: IM+ shuts down when connecting to MSN

Postby Maria » Mon Feb 21, 2011 10:52 am

Our developers are currently examining the issue.
Sorry for temporary inconveniences.
Maria
ShapeServices Support Team
http://www.shapeservices.com
Maria
 
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Joined: Mon Aug 17, 2009 11:42 am

Re: IM+ shuts down when connecting to MSN

Postby kaede » Wed Feb 23, 2011 3:06 am

how many time more for fix the problem? 2 week without service =/
kaede
 
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Re: IM+ shuts down when connecting to MSN

Postby Maria » Wed Feb 23, 2011 10:44 am

We are doing our best to release the updated version as soon as possible.
Maria
ShapeServices Support Team
http://www.shapeservices.com
Maria
 
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Joined: Mon Aug 17, 2009 11:42 am

Re: IM+ shuts down when connecting to MSN

Postby someone » Fri Feb 25, 2011 8:42 pm

is this problem so serious??? almost 2 weeks with no msn support at my mobile.... i have try all versions and many mobiles but the same problem.... FIX ITTTTTTTTTTTTTTT
someone
 
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