IM+ did not send or receive messages

Everything about IM+ for Symbian - known issues, support questions, bug reports

IM+ did not send or receive messages

Postby dark44man » Wed Apr 14, 2010 2:46 pm

I Have SonyEricsson Satio and I downloaded IM+ the try one and was working perfectly after I bought it, IM+ is login Normally but it didn't show me all the online contact just few of them. Moreover, if I start chatting with anyone of them, they do not receive my messages and the same thing happen if they chat with me I do not receive anything from them. Anyone can tell my why? Also i loged in my PC with another Email and i was online in IM+ but when I loged out from my PC IM+ was still showing me that my other email is still online but I was offline.

I have a MSN account I don't have yahoo or other so I don't know if that happen just in MSN or not.

please someone replay A.S.A.P
thank
dark44man
 
Posts: 3
Joined: Wed Apr 14, 2010 2:26 pm

Re: IM+ did not send or receive messages

Postby Maria » Thu Apr 15, 2010 10:19 am

IM+ can work via Internet/Web GPRS, 3G, CDMA, UMTS or WiFi connection.
It cannot work via WAP, SMS, MMS or HTTP proxy connection.
We recommend you to contact your wireless carrier and make sure that
you have full internet access enabled and allowed to use 3rd party
internet applications.

If you have sufficient internet access and the issue persists, please let me know.
Maria
ShapeServices Support Team
http://www.shapeservices.com
Maria
 
Posts: 1032
Joined: Mon Aug 17, 2009 11:42 am

Re: IM+ did not send or receive messages

Postby dark44man » Sat Jun 12, 2010 2:33 pm

I told you it was working on the free try version but after I purchased it it stoped working if i chat with anyone they do not receive my msg even if they chat with me i do not receive anything
I connect through the GPRS and the wireless but the same thing I have been purchased it for more then 2 months so far and I have never been able to use it.

again if i login with my email acount it logs in perfectly but if i choose any person to chat with from my list i click on his nick and i write my msg than i click send .... waiting ... for him to get the msg but nothing. the same thing if someone write a msg for me ... waiting ... nothing happen i don't receive his/her msg.

I need this problem to be fix a.s.a.p
dark44man
 
Posts: 3
Joined: Wed Apr 14, 2010 2:26 pm

Re: IM+ did not send or receive messages

Postby Maria » Mon Jun 14, 2010 2:37 pm

What software version are you currently using?
You can find the details selecting in the menu of the application Help - About
Please make sure you are using the latest version 8.15
Maria
ShapeServices Support Team
http://www.shapeservices.com
Maria
 
Posts: 1032
Joined: Mon Aug 17, 2009 11:42 am

Re: IM+ did not send or receive messages

Postby dark44man » Mon Jun 14, 2010 10:00 pm

thanks for the help it work perfectly now with the new V 8.15 i was having V 8.14
dark44man
 
Posts: 3
Joined: Wed Apr 14, 2010 2:26 pm

Re: IM+ did not send or receive messages

Postby Maria » Wed Jun 16, 2010 12:15 pm

Glad it works fine for you now.
Maria
ShapeServices Support Team
http://www.shapeservices.com
Maria
 
Posts: 1032
Joined: Mon Aug 17, 2009 11:42 am


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