im+ crashses randomly

Everything about IM+ for Symbian - known issues, support questions, bug reports

Re: im+ crashses randomly

Postby CyberLie » Mon Oct 26, 2009 12:05 pm

I had updated to ver 8.11, It seems the crashing bug, still continues in my E71 & N82..... :( please fix it..
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Re: im+ crashses randomly

Postby Maria » Mon Oct 26, 2009 7:33 pm

We will require your application log to check the situation.
Instructions on how to create one can be found here
Maria
ShapeServices Support Team
http://www.shapeservices.com
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Re: im+ crashses randomly

Postby CyberLie » Tue Oct 27, 2009 1:28 pm

where to send the log? this forum can't PM attachments, any email ? or a place to upload logs?
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Re: im+ crashses randomly

Postby Maria » Tue Oct 27, 2009 2:42 pm

CyberLie, I've PMed you the details. Please check your forum inbox.
Maria
ShapeServices Support Team
http://www.shapeservices.com
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Re: im+ crashses randomly

Postby CyberLie » Wed Oct 28, 2009 2:14 am

Great, logs sent.Btw, in my condition, im+ crash while I expanding "Group of contacts" with "Show offline
contacts" enable
CyberLie
 
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Re: im+ crashses randomly

Postby tyrone » Wed Oct 28, 2009 3:35 am

its because one of your offline contacts is causing it to crash...

Is it in yahoo?? if so try enabling avatars and see if that causes it to crash when you expand the group.. i dont think it would crash...

let us know how it goes...
tyrone
 

Re: im+ crashses randomly

Postby CyberLie » Wed Oct 28, 2009 1:57 pm

It seems to be working with avatar enable.I will post again if it crash again.Thanks a lot
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Re: im+ crashses randomly

Postby arafatx » Sat Oct 31, 2009 2:38 pm

my trial has been expired. i would like to see some improvement and to be informed about the resolved issue regarding to the avatar disable that cause the application terminate. im waiting for the bug to be fixed and will have the full version after the issue has been resolved.
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Re: im+ crashses randomly

Postby CyberLie » Sun Nov 01, 2009 11:29 am

arafatx wrote:my trial has been expired. i would like to see some improvement and to be informed about the resolved issue regarding to the avatar disable that cause the application terminate. im waiting for the bug to be fixed and will have the full version after the issue has been resolved.

support had send me a fix version of im+ and the good news is, it doesn't crash anymore.I believe they will release it soon.Btw, if your trial is expired, I suggest u to use slick until the new version of IM+ is release, it's a beta test, FREE and don't crash, lol.
CyberLie
 
Posts: 7
Joined: Thu Oct 22, 2009 10:45 am

Re: im+ crashses randomly

Postby tyrone » Sun Nov 01, 2009 8:35 pm

CyberLie wrote:
arafatx wrote:my trial has been expired. i would like to see some improvement and to be informed about the resolved issue regarding to the avatar disable that cause the application terminate. im waiting for the bug to be fixed and will have the full version after the issue has been resolved.

support had send me a fix version of im+ and the good news is, it doesn't crash anymore.I believe they will release it soon.Btw, if your trial is expired, I suggest u to use slick until the new version of IM+ is release, it's a beta test, FREE and don't crash, lol.


IM+ is better than slick... IM+ is more configurable... I would bet that cyberlie didnt purchase IM+ and is using a cracked version.....

That is what shapeservices should do next is upgrade the registration process because it seems like the program is easy to hack and steal !!!!

The program is only 9.99 and worth every cent!!!

i recieved the updated version of IM+ and it has resolved the crashing issue... the new version probably 8.12 will hopefully be out soon i'm hoping....
-Tyrone
tyrone
 

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