Issue with Skype reconnecting

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Skype connection lost every 1-2 hours

Postby honza » Mon Aug 22, 2011 2:24 pm

Hi,
Regardless push mode or standard the connection lost error appears ever 1-2 hours. When I open the IM+ it always reconnects well in seconds.

Why the IM+ doesn't try to reconnect automatically itself, it's pretty disturbing...?

Thanks,
Jan
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Re: Skype connection lost every 1-2 hours

Postby wenandy » Mon Aug 22, 2011 6:19 pm

yea I know man, getting frustrating and fcuk up
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Re: Skype connection lost every 1-2 hours

Postby Svetlana » Wed Aug 31, 2011 11:32 am

Skype connection may fail when our servers are overloaded. We are constantly working on improving our servers stability.
If Skype lose connection while IM+ is in Push mode you will have to reconnect your account manually, if connection was lost
while application is active it has to reconnect automitically.
Svetlana Garaba
SHAPE Services Support Team
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Re: Skype connection lost every 1-2 hours

Postby calabon » Thu Sep 01, 2011 7:22 pm

Got exactly the same problem. The connection is lost quite often regardless push or standard mode.

BTW, why can't you restart automatically if the connection is lost while in push mode ?
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Re: Skype connection lost every 1-2 hours

Postby honza » Tue Sep 27, 2011 9:32 am

Seems to be fixed, thanks :)
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Issue with Skype reconnecting

Postby dpmpv » Thu Oct 20, 2011 8:46 pm

I have had this problem for a while, but figure you would work out the problem so i waited. Now starting to think it might be on my end. I have no problems connecting but when ever it goes to reconnected (every 2 hours i think it is) i get a message saying it failed to reconnect and i have to go in manually and recounted it. Then it works fine till the next time it needs to reconnect. Figured it might be due to server traffic so i tested it at 2 am and the same thing.
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Re: Issue with Skype reconnecting

Postby Svetlana » Mon Oct 24, 2011 9:03 am

Please see description above.
Svetlana Garaba
SHAPE Services Support Team
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Re: Issue with Skype reconnecting

Postby honza » Wed Oct 26, 2011 4:20 am

the issue is back... It does not matter if it is running on background or in push mode. It reports failed connection several times per day and when I try to connect it connects immediately.

Why the IM+ cannot re-connect on it's own? Why I have to click on connect button?

*not only skype, messenger too...

thx

#version 4.2.0 on SGS II, connection fails very often now, but it started to be ok x weeks ago...
Last edited by honza on Wed Nov 02, 2011 8:51 pm, edited 1 time in total.
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Re: Issue with Skype reconnecting

Postby Valeriya » Wed Nov 02, 2011 11:27 am

Regarding your issue about Skype connection we are constantly working on improving our servers stability.
Also please specify what IM+ for Android version you are using.
Valeriya
Shape Support Team
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Re: Issue with Skype reconnecting

Postby honza » Mon Nov 07, 2011 5:38 pm

pls, see my updated post... :)
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