Issue with Skype reconnecting

Everything about IM+ for Android - known issues, support questions, bug reports, feature requests and suggestions

Re: Issue with Skype reconnecting

Postby Valeriya » Tue Nov 08, 2011 11:18 am

We expect the new IM+ version to be released in a day.
Please keep in touch with us and then inform us how the latest version works for you.
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Re: Issue with Skype reconnecting

Postby honza » Wed Nov 09, 2011 6:32 am

the same in v5.0

Why you don't reconnect automatically when connection is lost?

I can always reconnect manually immediately after the error appears...

Thx
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Re: Issue with Skype reconnecting

Postby Valeriya » Wed Nov 09, 2011 11:40 am

When our servers are overloaded and Skype is disconnected in IM+, it will not reconnect automatically. So the situation you are experienced can appear while servers are overloaded.
We are constantly working on improving our servers stability.
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Re: Issue with Skype reconnecting

Postby honza » Wed Nov 09, 2011 6:49 pm

Are the servers still overloaded?

It was fixed for a while but for past 2-3 weeks it's really ugly.

The skype connection is lost every 2 hours and once I open IM+ it connects immediately. Why it cannot be automated? When the push notification is received to open IM+ which will then reconnect?

Is this really caused by the overloaded servers? Why I then can connect well in 1st sec after the app is open?

thx

*it's more complex:
push mode: The issue I described...
background mode: It seems that it reconnects automatically well. Just the message remains in the notification area. What about to display the error message only in case it cannot reconnect within let say 5 minutes? It's very disturbing to receive such error so often...
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Re: Issue with Skype reconnecting

Postby rheumatoid » Fri Nov 11, 2011 5:32 pm

love the App and just purchased but same disconnection problems here since update with with Galaxy SII

R.
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Re: Issue with Skype reconnecting

Postby Valeriya » Mon Nov 14, 2011 10:56 am

honza wrote:Are the servers still overloaded?

rheumatoid wrote:love the App and just purchased but same disconnection problems here since update with with Galaxy SII
R.

Please try to use the application as usual and then after the issue appears please send a log file from About / Support (About / Feedback)

honza wrote:*it's more complex:
push mode: The issue I described...
background mode: It seems that it reconnects automatically well. Just the message remains in the notification area. What about to display the error message only in case it cannot reconnect within let say 5 minutes? It's very disturbing to receive such error so often...

Your suggestion is forwarded to our development team for consideration.
Valeriya
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Re: Issue with Skype reconnecting

Postby rheumatoid » Mon Nov 14, 2011 3:14 pm

Valeriya wrote:When our servers are overloaded and Skype is disconnected in IM+, it will not reconnect automatically. So the situation you are experienced can appear while servers are overloaded.
We are constantly working on improving our servers stability.


This seems to be your standard answer and I appreciate that work may need to be done on your servers but I did not have this problem before the recent update.
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Re: Issue with Skype reconnecting

Postby Valeriya » Tue Nov 15, 2011 5:38 am

rheumatoid wrote:This seems to be your standard answer and I appreciate that work may need to be done on your servers but I did not have this problem before the recent update.


In this case we would appreciate if you could send us your log file. It will help us to investigate the situation.
Please try to use the application as usual and then after the issue appears please send a log file from About / Support (About / Feedback)
Valeriya
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Re: Issue with Skype reconnecting

Postby rheumatoid » Wed Nov 16, 2011 6:33 pm

I have already done so
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Re: Issue with Skype reconnecting

Postby Valeriya » Thu Nov 17, 2011 3:40 pm

rheumatoid wrote:I have already done so


We received your log files.
Would you be so kind to denote if you received our reply?
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