Google talk messages

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Google talk messages

Postby lrdnitecon » Mon Nov 02, 2009 1:09 pm

Ive started getting messages from people who arent on my list even after ive gone offline on the app. i can be signed into the desktop application or actually have nothing open at all. if someone sends me a message through google talk and im+ is closed, itll push the message to my screen.
lrdnitecon
 
Posts: 51
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Location: Knoxville, TN

Re: Google talk messages

Postby Alexander » Mon Nov 02, 2009 2:53 pm

Sorry for this inconvenience, there was a temporary issue on our side and it is already fixed. Please try to send a file to your contact once again.
Alexander Ostrovsky
SHAPE Services Customer Care
http://www.shapeservices.com
Alexander
 
Posts: 851
Joined: Mon Aug 17, 2009 1:32 pm

Re: Google talk messages

Postby lrdnitecon » Mon Nov 02, 2009 6:45 pm

I wasnt trying to send a file to someone. one of my contacts who wasnt on my list send me a message. i was not signed into IM+ at all. i received a push notification from IM+ under the google talk account with the message that was sent. Again i was not signed into google talk. i reverified the issue. I am signed out on my iphone but now signed in on my desktop. i sent myself a test message . it not only came through on my desktop computer but also through a push notification from IM+ on my iphone (which IM+ is offline).

also when i unlock my phone and go back to the main app screen, the IM+ has a badge showing 10 messages but yet its signed out and all accounts are off.
lrdnitecon
 
Posts: 51
Joined: Tue Oct 13, 2009 11:59 pm
Location: Knoxville, TN

Re: Google talk messages

Postby Alexander » Tue Nov 03, 2009 3:38 pm

Please send us your IM+ log file selecting "I have another question" option under More / About / Support. Your IM+ log file will be automatically attached to your Support Request. Please include the issue description and/or link to this thread into the issue description.
Alexander Ostrovsky
SHAPE Services Customer Care
http://www.shapeservices.com
Alexander
 
Posts: 851
Joined: Mon Aug 17, 2009 1:32 pm

Re: Google talk messages

Postby lrdnitecon » Wed Nov 04, 2009 4:24 am

ok i sent my log file in using the same email address as i used for this forum. i said i would put up screen shots so here they are attached. my im+ was signed off and my google talk account had been shut off, phone was locked. i also noticed there was no view or close option (i think it has it when your online but not sure right now) also noticed that when you unlock it automatically goes right to im+ instead of main screen to show you that you have messages.
lrdnitecon
 
Posts: 51
Joined: Tue Oct 13, 2009 11:59 pm
Location: Knoxville, TN

Re: Google talk messages

Postby Alexander » Mon Nov 09, 2009 1:44 pm

Our development team is looking into this issue right now.
We will inform you about the results via email.
Alexander Ostrovsky
SHAPE Services Customer Care
http://www.shapeservices.com
Alexander
 
Posts: 851
Joined: Mon Aug 17, 2009 1:32 pm


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