IM+ detected pirate version but i've bought it

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IM+ detected pirate version but i've bought it

Postby enimaris » Wed Nov 11, 2009 3:34 pm

Hello all,


Everything is in the title : I have bought the full version of IM+ but it is still detected as a illegal version.

Maybe it was coming because at first, i was wanting to test it before purshase.

Please can you put me off of the blacklist members ?

Thanks for all


email : <removed>

MODERATORIAL: Do not post emails, this is unsecure.
enimaris
 
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Re: IM+ detected pirate version but i've bought it

Postby Victoria » Thu Nov 12, 2009 12:33 am

Please remove current IM+ version from iPhone and all iTunes copies you synchronize your iPhone with.
Then please reinstall IM+ downloading it from AppStore.
Victoria Slinyavchook
Head of QA and Customer Care
SHAPE Services
http://www.shapeservices.com
Victoria
 
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Re: IM+ detected pirate version but i've bought it

Postby enimaris » Sun Nov 15, 2009 4:18 pm

No, it doesn't work

- I have remove IM+ from the springboard : the folder in var/mobile/application was deleted
- I have reboot
- I re-install it from itunes of my iphone but the problem is the same

"your im+ installation has been identified as illegal"

I haven't syncronize from itune of my PC


Please what can I do ???
enimaris
 
Posts: 7
Joined: Wed Nov 11, 2009 3:30 pm

Re: IM+ detected pirate version but i've bought it

Postby enimaris » Mon Nov 16, 2009 12:25 am

Hello ?

Can you answer me please ???
I have bought this app and I can't use it ?

No support : why ??
enimaris
 
Posts: 7
Joined: Wed Nov 11, 2009 3:30 pm

Re: IM+ detected pirate version but i've bought it

Postby Alexander » Mon Nov 16, 2009 10:27 am

enimaris wrote:- I have remove IM+ from the springboard : the folder in var/mobile/application was deleted
- I have reboot


With this done, please install the application from AppStore application on your iPhone.
Please let us know about the results.
Alexander Ostrovsky
SHAPE Services Customer Care
http://www.shapeservices.com
Alexander
 
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Re: IM+ detected pirate version but i've bought it

Postby enimaris » Mon Nov 16, 2009 7:31 pm

Hello Alexsander,

I have done it but the result is the same ...

Can you tell me all the files I have to delete in my iPhone when I uninstall IM+ ?

Thanks
enimaris
 
Posts: 7
Joined: Wed Nov 11, 2009 3:30 pm

Re: IM+ detected pirate version but i've bought it

Postby Alexander » Tue Nov 17, 2009 2:20 pm

We are not able to assist you with this issue as it is actually out of our scope.
We would suggest you to restore your iPhone to official 3.1.2 iPhone OS and then install the application using iTunes on your PC / AppStore on your iPhone.
Alexander Ostrovsky
SHAPE Services Customer Care
http://www.shapeservices.com
Alexander
 
Posts: 851
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Re: IM+ detected pirate version but i've bought it

Postby enimaris » Tue Nov 17, 2009 4:57 pm

You tell me to restore but you are not sure that it will be working ?

You are the developpers and you don't know which files I have to delete for using my IM+ ?


I am really disappointed of your answer !!!

There must be another solution for my problem ?
enimaris
 
Posts: 7
Joined: Wed Nov 11, 2009 3:30 pm

Re: IM+ detected pirate version but i've bought it

Postby thsparis » Tue Nov 17, 2009 6:21 pm

Deleted
Last edited by thsparis on Sun Aug 08, 2010 10:45 pm, edited 1 time in total.
thsparis
 
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Re: IM+ detected pirate version but i've bought it

Postby enimaris » Tue Nov 17, 2009 8:18 pm

Thanks thsparis for your help

I was sure that all files related of IM+ was deleted of my iPhone : It don't work so it comes from you !

I don't understand why you don't want to help me ... I have bought your App and you don't want to put me off the blacklist : WHY ?
enimaris
 
Posts: 7
Joined: Wed Nov 11, 2009 3:30 pm

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