Problem with autoconnect at IM+Pro startup

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Problem with autoconnect at IM+Pro startup

Postby JanerNevis » Sun Nov 27, 2011 10:32 am

I have IM+Pro 5.0.2

1.
And I have wlm service turned on and checked option Autoconnect at startup.
I assume that means that when I start IM+ it will automatically connect to my wlm account and set my status to online, isn't it?

But this isn't working, well not completely.

If I turn Push off then this happens: I start IM+ and it isn't connecting, but I have to press Disconnect all and than Connect all and then it will connect.

But if my Push option is turned on then when I start IM+ it will automatically connect to my wlm account. I have my push set for 2 hours; don't know will it connect automatically after that period expires, didn't tried yet.
But would like to turn off Push and for automatically option to work.

2.
Also, I don't know if this is a bug or what. I have a problem that if i go to IM+ settings before I connect and go online to my wlm service, then when I go online to wlm account I have gray text bubble and white i letter inside as background in Contacts and chat section.
Why?
JanerNevis
 
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Re: Problem with autoconnect at IM+Pro startup

Postby Valeriya » Mon Nov 28, 2011 7:30 am

JanerNevis wrote:I have IM+Pro 5.0.2

1.
And I have wlm service turned on and checked option Autoconnect at startup.
I assume that means that when I start IM+ it will automatically connect to my wlm account and set my status to online, isn't it?

But this isn't working, well not completely.

If I turn Push off then this happens: I start IM+ and it isn't connecting, but I have to press Disconnect all and than Connect all and then it will connect.

But if my Push option is turned on then when I start IM+ it will automatically connect to my wlm account. I have my push set for 2 hours; don't know will it connect automatically after that period expires, didn't tried yet.
But would like to turn off Push and for automatically option to work.


Please reproduce the situation and then send us a request from About / Feedback (About / Support).
Please fill in the Description field so we could investigate the situation.

JanerNevis wrote:2.
Also, I don't know if this is a bug or what. I have a problem that if i go to IM+ settings before I connect and go online to my wlm service, then when I go online to wlm account I have gray text bubble and white i letter inside as background in Contacts and chat section.
Why?


We appreciate if you could send some screenshots of the situation.
Also please specify what your mobile device is.
Valeriya
Shape Support Team
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Re: Problem with autoconnect at IM+Pro startup

Postby JanerNevis » Mon Nov 28, 2011 4:07 pm

The first problem is possibly related to some issues that I have with wifi on my curen ROM. Coz today I tried to reproduce the problem and I could reproduce it when I was connected to wifi and there was no problem with 3g connection. So I'll investigate it a little bit more and will maybe here again about this problem.

For second problem, here's a ss:
http://imageshack.us/photo/my-images/52 ... 21928.jpg/

I have galaxy 3 (5800) with Kyrillos 9.3 rom and g3mod v2.2.2 but I had this problem also with other roms and kernels.
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Re: Problem with autoconnect at IM+Pro startup

Postby Valeriya » Fri Dec 02, 2011 9:58 pm

Please let us know about your investigation.

Regarding another your issue, our developers are working on resolving it.
Hope it will be fixed in our next IM+ version.
Valeriya
Shape Support Team
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Re: Problem with autoconnect at IM+Pro startup

Postby JanerNevis » Fri Dec 02, 2011 11:54 pm

I didn't have much time this week to look more into this problem.

But today I tried to reproduce problem and this time I had this problem with wifi but also with 3g connection.
And I don't have a problem with wifi in my ROM anymore so that was not the cause.

So, when I launch IM+ it won't connect to my wlm service even though autoconnect option is checked.
I reproduced the problem and sent you a report.

I'm not sure, coz I was changing ROMs very often lately. but I think that I didn't have this problem with version 4.2 but I repeat I'm not sure if it was that version and I'm not sure if this was working on one specific ROM and on others it didn't. But in the end, it has to work on all ROMs.
JanerNevis
 
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Re: Problem with autoconnect at IM+Pro startup

Postby Valeriya » Sat Dec 03, 2011 7:52 pm

We will investigate the log file and reply you as soon as it possible.
Please unmark the Autoconnect option and try to connect to the services.
What is the situation in this case?
Valeriya
Shape Support Team
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Re: Problem with autoconnect at IM+Pro startup

Postby JanerNevis » Sat Dec 03, 2011 9:48 pm

Ok, so now I tried with autoconnect unmarked and the same thing, no automatic connection. But as before, when I turn on push in options autoconnect is working.
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Re: Problem with autoconnect at IM+Pro startup

Postby Olga » Mon Dec 05, 2011 8:37 am

Sorry for this inconvenience.
Hopefully the new version with fixed autoconnection will be available in a couple of days.
Olga
SHAPE Support Team
http://www.shape.ag
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Re: Problem with autoconnect at IM+Pro startup

Postby JanerNevis » Mon Dec 05, 2011 12:45 pm

Will in that version also be fixed problem with multiple gray bubble background?
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Re: Problem with autoconnect at IM+Pro startup

Postby Valeriya » Tue Dec 06, 2011 7:07 am

Would you be so kind to send us a screenshot that illustrates the situation?
Valeriya
Shape Support Team
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