IM+ for iPhone FAQ

Everything about IM+ for iPhone / iPod Touch / iPad - news, known issues, support questions, bug reports, feature requests and suggestions

IM+ for iPhone FAQ

Postby Victoria » Thu Sep 24, 2009 4:12 pm

You may find many answers to different questions in our FAQ section:
http://www.shapeservices.com/en/faq/imiphone/

If you would like some more questions to be added to FAQ, please comment here.
Victoria Slinyavchook
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SHAPE Services
http://www.shapeservices.com
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Re: IM+ for iPhone FAQ

Postby wordchoice » Sun Jan 01, 2012 3:03 am

Beep (Beep) SMS sending limit exceeded. Please try again later.

How must I do

Thanks
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Re: IM+ for iPhone FAQ

Postby mamurta » Thu Jan 12, 2012 7:08 am

My beep account is already activated but I continue to receive The same SMS with the 4digits.
My number is +351967100438.
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Re: IM+ for iPhone FAQ

Postby Michael » Fri Jan 13, 2012 2:55 pm

mamurta wrote:My beep account is already activated but I continue to receive The same SMS with the 4digits.
My number is +351967100438.


This situation requires more thorough investigation.
We have enabled advanced logging on out side for your account.
Please let us know when another SMS arrives if any.
Michael
Shape Services Support Team
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Re: IM+ for iPhone FAQ

Postby mamurta » Fri Jan 13, 2012 9:17 pm

Problem solved after 7sms.
Thanks
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Re: IM+ for iPhone FAQ

Postby LuzCapas » Thu Feb 16, 2012 5:17 am

ictoria, My issue is related with IM+ 3.3 everytime I minimized the application and try to open it again close inmediately and then after try open it again tell me a message that aplication was shut down incorrectly something like that and to hit NO or YES to send issue to support team. I have Iphone 3G with OS 3.0 What could be the problem and the solution to fix it? I delete the app restart iphone then installing again from itunes and everytime I have same problem the restoring thing dont show up and crash the app I have too much contacts on WIndows Live Messenger like 900 contacts also I use facebook and Skype in the accounts. I think maybe something related with time that your server wait to make restoring of the account like time request I dont know. I will post you the log file from my error. Thanks
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Re: IM+ for iPhone FAQ

Postby Michael » Tue Feb 21, 2012 12:12 pm

Please get the latest version 6.2 from AppStore.
Michael
Shape Services Support Team
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Re: IM+ for iPhone FAQ

Postby kai_tung » Tue May 08, 2012 2:07 pm

I type the msn account correctly and I keep the wifi open, but it said connection failed??why??
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Re: IM+ for iPhone FAQ

Postby Michael » Wed May 16, 2012 5:11 pm

You can connect to MSN with the same login and password you use
in your desktop MSN messenger.
Your login should contain server address information (e.g. standard
MSN server address is @hotmail.com).

Please also sign in with your account at Microsoft website login.live.com

If you still encounter difficulties connecting to MSN with your account, please try to use
our test account:
Login: implus.msn.test@hotmail.com
Password: implustest

Please let us know about the results.
Michael
Shape Services Support Team
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Re: IM+ for iPhone FAQ

Postby 245trioxin » Sat Jul 07, 2012 11:05 pm

Hi,

I just downloaded version 6.5 to try it out. My question is this.

I have the I phone 4 with an unlimited plan, however international calls and texts are not included. If I use IM+ Beep will I be able to SMS my international contacts for free? I'm not concerned about messaging Aol Im, Yahoo etc... I''m strictly talking texting let's say to Canada from the United States.

If both parties use your service to sms internationally, is that free? I just don't want to get a huge bill from Sprint because I missed something in the fine print.

I didn't read anything about this on the faq page.

Thanks,

Jay
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