Issue with Skype reconnecting

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Re: Issue with Skype reconnecting

Postby Blunabl » Sun Feb 05, 2012 6:50 am

Hi!

So I updated my statistics for January: viewtopic.php?f=7&t=10781&p=21276#p21276

It seems, that is going a little bit better in the last days... We will see
Blunabl
 
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Re: Issue with Skype reconnecting

Postby Valeriya » Mon Feb 06, 2012 10:40 am

Thank you for your investigation.
We are constantly working on improving our servers stability.
Valeriya
Shape Support Team
Valeriya
 
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Re: Issue with Skype reconnecting

Postby Blunabl » Tue Mar 06, 2012 2:26 pm

Hi!

So my connection lost statistic for February: viewtopic.php?f=7&t=10781&p=21276#p21276

There are still many connection lost per day...

Kind regards
Blunabl
 
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Joined: Fri Nov 11, 2011 5:32 pm

Re: Issue with Skype reconnecting

Postby Valeriya » Fri Mar 09, 2012 10:54 am

It is a known issue and we are trying to resolve the situation.
Sorry for the inconveniences and please keep in touch with us.
Valeriya
Shape Support Team
Valeriya
 
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Re: Issue with Skype reconnecting

Postby eskdale » Fri Mar 30, 2012 2:44 pm

I constantly suffer with Skype disconnecting
And the program shutting down on its own.
You can never rely on the program what so ever.
Android Galaxy S2

Please fix these as it makes the program useless at the moment
Jon
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Re: Issue with Skype reconnecting

Postby Blunabl » Sun Apr 01, 2012 3:54 pm

Hi!

It improved last month, but in the last days it was really bad again, but the average of more then four connection losts per day is better then more then eight connections lost per day:
viewtopic.php?f=7&t=10781&p=21276#p21276
Blunabl
 
Posts: 40
Joined: Fri Nov 11, 2011 5:32 pm

Re: Issue with Skype reconnecting

Postby Valeriya » Mon Apr 02, 2012 11:12 am

eskdale wrote:I constantly suffer with Skype disconnecting
And the program shutting down on its own.
You can never rely on the program what so ever.
Android Galaxy S2

Please fix these as it makes the program useless at the moment
Jon


Please specify after what steps the applications exits. How often does the situation appear?
Are you offered to send the report after you open the application?

Also please send us a log file after the issue appear. Just select IM+ About / Feedback (Support) and send the request to us. Please fill in the Description field so we can better assist you.


Blunabl wrote:Hi!

It improved last month, but in the last days it was really bad again, but the average of more then four connection losts per day is better then more then eight connections lost per day:
http://www.shapeservices.com/en/support ... 276#p21276


We are constantly working on improving the situation on our side.
Valeriya
Shape Support Team
Valeriya
 
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Re: Issue with Skype reconnecting

Postby Seregwethrin » Tue Apr 24, 2012 2:27 pm

honza wrote:The skype connection is lost every 2 hours and once I open IM+ it connects immediately.

Is this really caused by the overloaded servers? Why I then can connect well in 1st sec after the app is open?


Still same problem. honza really described it well. Like every 2-3 hours skype gets disconnected.

ps: Background push mode is open in my phone.
Seregwethrin
 
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Re: Issue with Skype reconnecting

Postby Olga » Tue Apr 24, 2012 3:00 pm

We are sorry for the prolonged difficulties with Skype.
We hope that the situation will be improved soon.
Olga
SHAPE Support Team
http://www.shape.ag
Olga
 
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Re: Issue with Skype reconnecting

Postby Blunabl » Sun May 06, 2012 8:22 am

I updated viewtopic.php?f=7&t=10781&p=21276#p21276

Last month I had still an average of more than four connection losts per day.
Blunabl
 
Posts: 40
Joined: Fri Nov 11, 2011 5:32 pm

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