IM+ on BB - Skype appears offline

Everything about IM+ for Blackberry - known issues, support questions, bug reports, feature requests and suggestions

IM+ on BB - Skype appears offline

Postby msa06 » Wed Mar 14, 2012 12:06 am

I have installed IM+ on my BB curve 8900. I was able to sign in to my skype account. However, all my contacts appear offline and I appear offline to all my contacts. I signed in on my computer using a different skype and sent myself test messages, which came thorugh without a notification and my status remained offline.

Also there was no option to call a skype contact, I could only send IMs.

Any ideas?

Thanks!
msa06
 
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Re: IM+ on BB - Skype appears offline

Postby Olga » Thu Mar 15, 2012 11:22 am

msa06 wrote:I have installed IM+ on my BB curve 8900. I was able to sign in to my skype account. However, all my contacts appear offline and I appear offline to all my contacts. I signed in on my computer using a different skype and sent myself test messages, which came thorugh without a notification and my status remained offline.


Please remove your Skype account from IM+ and re-add it once again.
If the issue persists, please submit us a new support request selecting "Help" / "Support&About".
Your log file will be attached automatically to your request.
We will investigate your log file and advise further.

msa06 wrote:Also there was no option to call a skype contact, I could only send IMs.


IM+ does not support Skype voice and video calls, sorry.
It is intended for text messaging only.
You may check our IM+ Talk application which is available at:
http://www.shape.ag/en/products/details.php?product=skype&platform=bb
Olga
SHAPE Support Team
http://www.shape.ag
Olga
 
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