[Help] IM+ pro 10.1.1 do not display menu

[linhbeopro]

My blackberry is Bold 9780 and OS version is 6.0.0.723. To day when i login IM+ and i want to add a new yahoo account, the menu do not show when i press menu key. I tried remove and re-install im+ but it's not fixed. Pls give me an solution for this error.

[Olga]

Have you installed «Multi Copy Paste» application recently?
If yes, please uninstall it and let us know about the results.

[linhbeopro]

No, i don't know this app, I'll try to re-install OS and report to you later.

[Olga]

Please keep us updated about this situation.
Looking forward to hearing any news from you.

[wacroque]

I'm also experiencing this problem. I'm using implus 10.1.2 on my bb 9300. I've noticed this problem after I updated my OS to version 6 bundle 2921. Another problem I've noticed is that I can not switch it to push. Hope you can help me with this problem. Thanks.

[Olga]

wacroque, do I also understand correctly that «Multi Copy Paste» application is not installed on your device as well?

Another problem I've noticed is that I can not switch it to push.

Could you please let us know some more details about this situation?
What actions do you perform step-by-step?
What do you get as a result?
Do you receive any error messages?

[wacroque]

I'm not sure. Can you tell me how I would know if I have multi copy paste on my device?

Regarding the switch to push, when I press the escape button, it will prompt me to switch to push, to background, close all, or cancel right? When I press the switch to push, I just get the waiting sign( the circle animation at the middle)...and that's it. It doesn't finish.

[wacroque]

I just saw the multi copy paste app in appworld. So to answer your question, no I don't have that app installed on my device.

[linhbeopro]

Sorry about late reply. After i re-install OS it's work fine.

[Olga]

wacroque, could you please try to uninstall IM+ completely on your device and reinstall it again?
Please let us know about the results.

linhbeopro, thank you for updating us on this. I am glad that the situation is successfully resolved.