Beta testing: IM+ with Black theme

Everything about IM+ for Android - known issues, support questions, bug reports, feature requests and suggestions

Re: Beta testing: IM+ with Black theme

Postby nkj » Mon Apr 16, 2012 11:27 am

below i have used a second account to sign on my computer using adium and set it idle. If you see that on IM+ it still appears online. The same things is also for AIM.

http://dl.dropbox.com/u/303344/im_idle.png

http://dl.dropbox.com/u/303344/adium_idle.PNG
nkj
 
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Re: Beta testing: IM+ with Black theme

Postby Joss » Mon Apr 16, 2012 8:09 pm

Hi, the black theme is looking great, especially for Amoled screens.

There is a bug, If I am in the chat mode with a person and have an yellow "1" notification in the right upper corner and when I press on the notification marker I can't switch to another person (who was wrote to me). The problem appears only with one chat notification.
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Re: Beta testing: IM+ with Black theme

Postby Olga » Tue Apr 17, 2012 9:03 am

JoJoIT wrote:Suggested Addition: it would be nice to be able to change the group of a contact inside contact's details
Suggested Addition: it would be nice to have a per-account status message, not one for all


Thank you!
We have forwarded these suggestions to our development team for consideration.

JoJoIT wrote:Possible Bug: it happended that cleaning the avatar caches I've lost the source avatar on the server for ICQ anche Skype

This behavior is very strange indeed.
When you wipe avatar cache, only avatars received to your device memory are deleted.
How did you check that your initial ICQ avatar is deleted from your ICQ account?

JoJoIT wrote:Possible Bug: not every contact avatar are recovered. Few from ICQ, MSN and Skype aren't retrived from server.

Please note that IM+ can not receive avatars for offline contacts.
Normally receiving avatars for online contacts should take some time, especially if you have a prolonged contact list.

JoJoIT wrote:Possible Bug: sometimes IM+ is online with all the configured accounts but the contacts list remain empty

JoJoIT wrote:Suggested Addition: logging off reset the online status. It would be nice to keep the selected last one

These cases do look like bugs.
In case you notice such behavior again, please press Volume up or Volume down button, and then submit a support request from IM+ selecting Menu / About.
We will investigate the log files.

Thank you!
Olga
SHAPE Support Team
http://www.shape.ag
Olga
 
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Re: Beta testing: IM+ with Black theme

Postby Olga » Tue Apr 17, 2012 9:31 am

nkj wrote:regarding the issue with the status it is slightly more complicated.
It seems to be limited to Gtalk. If i set the message once to online on android with im+ and then set it back to online then the status the contacts see is different.

Thank you!
We have reproduced the situation on our side.
Our development team will investigate it and resolve this issue.

nkj wrote:regarding the issue with idle, its on AIM and Gtalk . Basically the user is not at the computer so the AIM there sets it to IDLE (usually after 15 mins of being IDLE , AIM turns this status to AWAY). on IM+ the idle state is still shown as green.

nkj wrote:Possibility to see for how long a contact has been online, This feature is present in Beejive and Trillian.


We have forwarded your suggestions about idle status support and the online period to our development team for consideration.
Olga
SHAPE Support Team
http://www.shape.ag
Olga
 
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Re: Beta testing: IM+ with Black theme

Postby Olga » Tue Apr 17, 2012 9:32 am

Joss wrote:Hi, the black theme is looking great, especially for Amoled screens.

There is a bug, If I am in the chat mode with a person and have an yellow "1" notification in the right upper corner and when I press on the notification marker I can't switch to another person (who was wrote to me). The problem appears only with one chat notification.

Thank you!
Our development team is looking into this issue now and it will be resolved soon.
Olga
SHAPE Support Team
http://www.shape.ag
Olga
 
Posts: 578
Joined: Mon Aug 22, 2011 10:31 am

Re: Beta testing: IM+ with Black theme

Postby Joss » Tue Apr 17, 2012 9:52 am

1. I'm wondering why I see myself in Beep category? (I've some Beep contacts and one of them is mine).
2. Settings - Wi-Fi sleep policy didn't translated to Russian.
3. Settings - System notifications didn't translated to Russian.
Joss
 
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Re: Beta testing: IM+ with Black theme

Postby JoJoIT » Tue Apr 17, 2012 9:57 am

Olga wrote:
JoJoIT wrote:Suggested Addition: it would be nice to be able to change the group of a contact inside contact's details
Suggested Addition: it would be nice to have a per-account status message, not one for all


Thank you!
We have forwarded these suggestions to our development team for consideration.

JoJoIT wrote:Possible Bug: it happended that cleaning the avatar caches I've lost the source avatar on the server for ICQ anche Skype

This behavior is very strange indeed.
When you wipe avatar cache, only avatars received to your device memory are deleted.
How did you check that your initial ICQ avatar is deleted from your ICQ account?

JoJo: I did more tests and it's not a IM+ so please forget it. It's an issue of my desktop Multi-IM software (Miranda) that mess with avatars. Sorry.

JoJoIT wrote:Possible Bug: not every contact avatar are recovered. Few from ICQ, MSN and Skype aren't retrived from server.

Please note that IM+ can not receive avatars for offline contacts.
Normally receiving avatars for online contacts should take some time, especially if you have a prolonged contact list.

JoJo: Yes I know. But after days I have some online contact's avatars that aren't still retrived, on ICQ and MSN. It is possible that the process can take days? Especially on MSN, contacts from my work list are online at least 8 hours each day.

JoJoIT wrote:Possible Bug: sometimes IM+ is online with all the configured accounts but the contacts list remain empty

JoJoIT wrote:Suggested Addition: logging off reset the online status. It would be nice to keep the selected last one

These cases do look like bugs.
In case you notice such behavior again, please press Volume up or Volume down button, and then submit a support request from IM+ selecting Menu / About.
We will investigate the log files.

JoJo: Ok!

Thank you!


JoJo: Thank to you! :)
JoJoIT
 
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Re: Beta testing: IM+ with Black theme

Postby Olga » Tue Apr 17, 2012 11:49 am

Joss wrote:1. I'm wondering why I see myself in Beep category? (I've some Beep contacts and one of them is mine).

Thank you!
Is your own number added to your address book?
Then this situation is normal.

Joss wrote:2. Settings - Wi-Fi sleep policy didn't translated to Russian.
3. Settings - System notifications didn't translated to Russian.

Yes, sorry, we are working on new options translation currently.
All the options will be translated in release version.
Olga
SHAPE Support Team
http://www.shape.ag
Olga
 
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Joined: Mon Aug 22, 2011 10:31 am

Re: Beta testing: IM+ with Black theme

Postby Olga » Tue Apr 17, 2012 11:53 am

Olga wrote:Please note that IM+ can not receive avatars for offline contacts.
Normally receiving avatars for online contacts should take some time, especially if you have a prolonged contact list.


JoJoIT wrote:Yes I know. But after days I have some online contact's avatars that aren't still retrived, on ICQ and MSN. It is possible that the process can take days? Especially on MSN, contacts from my work list are online at least 8 hours each day.


This process should not take days, of course.
Please check whether these avatars are shown correctly in your desktop messengers.
If so, please send us a support request from IM+ and specify IDs of the contacts, whose avatars you do not receive to IM+.
Olga
SHAPE Support Team
http://www.shape.ag
Olga
 
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Re: Beta testing: IM+ with Black theme

Postby JoJoIT » Tue Apr 17, 2012 2:14 pm

Just a small request to correct a wrong Italian translation:

In the menu list in Account folder it is shown an "Aggiungi conto" label (Add Account). The word "conto" means something different than "Account" that in Italian language is not translated. So the right translation is "Aggiungi Account".

Thank you!
JoJoIT
 
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