When I purchased this app it worked fine -- until I upgraded my Palm Pre Plus to WebOS 1.4. After the WebOS 1.4 upgrade, it stopped working. No chat window, can't receive or send. But it does connect to the network. All other features are gone rendering the app useless.
I've been a loyal customer for many years - since the Treo I had years ago, and recently the BB Curve. I have faith that at some point you will provide a working app. If this had a been a free or beta app, I think we can be patient. But you've collected money, we deserve at least a better explanation than "our developers are working on a solution." Talk to us. Tell us where you are in the development fix process. Offer your app for free while it doesn't work. Keeping us posted by email or here at least tells us you haven't forgotten about us loyal customers. Please don't disappoint.