Can't log OUT of IM+!

Everything about IM+ for iPhone / iPod Touch / iPad - news, known issues, support questions, bug reports, feature requests and suggestions

Re: Can't log OUT of IM+!

Postby IHATEIM+ » Thu Jun 10, 2010 8:30 pm

look, you guys need to reproduce the error on your own. troubleshooting is a support function. you need to fix this issue ASAP. and its not rare am finding posts about it everywhere.
IHATEIM+
 
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IM+ Lite won't sign off Google Chat

Postby vladas » Fri Jun 11, 2010 5:57 am

Even though I am pushing the "Offline" button I know that I am still on Google Chat. When I got to gmail.com I see that I am still logged on, and when I try to sign off it says, "Oops! You are not invisible because you're logged into Google Talk from another client, device, or location that doesn't support invisibility." I'm assuming this means that IM+ Lite didn't actually sign me off. I've been Online (with the green light on) for a little over 4 days. I keep on getting messages from people, even though on IM+ Lite it says that I am Offline. Can someone help me finally sign off? I've had this app for months and didn't have this problem until this past week.

Thanks!
vladas
 
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Re: Can't log OUT of IM+!

Postby jbshah82 » Fri Jun 11, 2010 11:31 pm

hello.

I am having the same issue. I have been signed onto IM+ for 5 days now. Even wehn I try to sign off it wont let me. I cant change my status anymore. Please help.
jbshah82
 
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Joined: Fri Jun 11, 2010 11:29 pm

Re: IM+ on iPad/iPhone: Logout problem

Postby jbshah82 » Fri Jun 11, 2010 11:33 pm

this doesnt seem fixed. I've been logged in for 5+ days now and i've tried to sign off from IM+. Other users see me as 'online' and with a status message that I've tried to chang eover and over. Please fix this issue.
jbshah82
 
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Joined: Fri Jun 11, 2010 11:29 pm

Re: IM+ Lite won't sign off Google Chat

Postby Mchank » Sat Jun 12, 2010 1:52 am

I'm having the same problem, but with the full version of IM+
Mchank
 
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Joined: Fri Jun 11, 2010 3:11 am

Re: IM+ on iPad/iPhone: Logout problem

Postby laasyavadlamudi » Mon Jun 14, 2010 1:23 pm

I am also having the same problem
i am unable to logout from im+
i changed my GTALK password but still its on and everyone are able to send msgs to me
how can that be possible when i changed my password even.
Please kindly help to remove this problem from my iphone
laasyavadlamudi
 
Posts: 8
Joined: Mon Jun 14, 2010 1:20 pm

Re: Can't log OUT of IM+!

Postby laasyavadlamudi » Mon Jun 14, 2010 2:04 pm

me too
have the same problem in my ipod touch \
please kindly clear this issue
i am unable to logout :( :(
laasyavadlamudi
 
Posts: 8
Joined: Mon Jun 14, 2010 1:20 pm

Re: Can't log OUT of IM+!

Postby Alexander » Mon Jun 14, 2010 2:11 pm

For all those who are still experiencing log out problem:
Please remove your IM accounts from the application, then re-install it using AppStore application on your device.
Alexander Ostrovsky
SHAPE Services Customer Care
http://www.shapeservices.com
Alexander
 
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Joined: Mon Aug 17, 2009 1:32 pm

Re: IM+ on iPad/iPhone: Logout problem

Postby Alexander » Mon Jun 14, 2010 2:12 pm

Alexander Ostrovsky
SHAPE Services Customer Care
http://www.shapeservices.com
Alexander
 
Posts: 851
Joined: Mon Aug 17, 2009 1:32 pm

Re: IM+ Lite won't sign off Google Chat

Postby Alexander » Mon Jun 14, 2010 2:15 pm

Please refer to this thread:
viewtopic.php?f=3&t=70#p4193
Alexander Ostrovsky
SHAPE Services Customer Care
http://www.shapeservices.com
Alexander
 
Posts: 851
Joined: Mon Aug 17, 2009 1:32 pm

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