Can't log OUT of IM+!

Everything about IM+ for iPhone / iPod Touch / iPad - news, known issues, support questions, bug reports, feature requests and suggestions

Re: Can't log OUT of IM+!

Postby foodplz » Tue Jul 06, 2010 11:16 pm

This is horrible. I'm still logged in.... no fix. no suggestions. no response at all.
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Re: Can't log OUT of IM+!

Postby Alexander » Wed Jul 07, 2010 3:25 pm

The duplicated sessions issue has already been fixed. If you are still experiencing this issue, please contact us directly via Support Request form.
Alexander Ostrovsky
SHAPE Services Customer Care
http://www.shapeservices.com
Alexander
 
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Re: Can't log OUT of IM+!

Postby ble0522 » Fri Jul 09, 2010 12:14 am

The problem hasn't been fixed. I am still logged into Google Talk for days and days now. I changed my password with Google, disabled notifications, deleted the app, etc; I took your advice and submitted a support request. Waiting to hear back.
ble0522
 
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Re: Can't log OUT of IM+!

Postby foodplz » Fri Jul 09, 2010 4:31 pm

Same here. Definitely not fixed. Submitted support request. No response in the past 2 days.
foodplz
 
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Re: Can't log OUT of IM+!

Postby Alexander » Mon Jul 12, 2010 2:28 pm

As it has been said before, the issue only occurs if you remove the application from your device without signing off first. The session will expire according to the timeout your have set under IM+ Push settings.
Alexander Ostrovsky
SHAPE Services Customer Care
http://www.shapeservices.com
Alexander
 
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Re: Can't log OUT of IM+!

Postby hkv888 » Sun Aug 01, 2010 7:22 pm

This problem is definitely not fixed. I have had this problem since June. This is such a buggy application. I have applied all fixes in this thread and still not success in signing out.

I am using IM+ Lite 4.2.2 on my iPhone 3GS w/ OS 4.

Please help!!
hkv888
 
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Re: Can't log OUT of IM+!

Postby hkv888 » Sun Aug 01, 2010 7:38 pm

hkv888 wrote:This problem is definitely not fixed. I have had this problem since June. This is such a buggy application. I have applied all fixes in this thread and still not success in signing out.

I am using IM+ Lite 4.2.2 on my iPhone 3GS w/ OS 4.

Please help!!

Also when I try to go invisible from my regular GMail, I'm now getting this message.

Oops! You are not invisible because you're logged into Google Talk from another client, device, or location that doesn't support invisibility.

The session just never expires!! Please help!
hkv888
 
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Joined: Sun Aug 01, 2010 7:19 pm

Re: Can't log OUT of IM+!

Postby Victoria » Mon Aug 02, 2010 12:57 pm

hkv888, if the issue happens again, please submit us a request from IM+ "More" / "About". We will remove your session from our servers manually. In most cases this should happen automatically
Victoria Slinyavchook
Head of QA and Customer Care
SHAPE Services
http://www.shapeservices.com
Victoria
 
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Re: Can't log OUT of IM+!

Postby kennethhsu » Fri Aug 13, 2010 1:44 am

i'm having the same problem with facebook chat... >..<"
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Re: Can't log OUT of IM+!

Postby Victoria » Fri Aug 13, 2010 11:24 am

kennethhsu wrote:i'm having the same problem with facebook chat... >..<"


This could be a peculiarity of Facebook chat. When you log out, you may still appear online for about 5 minutes. If you cannot log out at all, please submit us a support request from IM+.
We will investigate this situation individually.
Victoria Slinyavchook
Head of QA and Customer Care
SHAPE Services
http://www.shapeservices.com
Victoria
 
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Joined: Wed Aug 12, 2009 4:51 pm

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