Known issues in IM+ for iPhone / iPod Touch / iPad

[radiodial]

I think I have searched this - I cannot find anything - Basically, the Badge on the iPHone still shows 1 even with no messages - all 6 accounts are connected at this time, none are off.

[raul23]

hi, what did you mean radiodial you are shapeservice support team? or what? Because I continue having problems with my windows live messenger account and all my contacts see me offline and victoria and their team know it and I hope during this day can have clear finding and a fix to my situation. Thanks

[Victoria]

I think I have searched this - I cannot find anything - Basically, the Badge on the iPHone still shows 1 even with no messages - all 6 accounts are connected at this time, none are off.

Have you removed some accounts from IM+?

[eumaninjp]

Version 3.3:
- Sometimes appears a black bar in restore mode and landscape mode.

Same here and Facebook getting disconnected from time to time. Today I closed IM+ and when I reopened Skype was on but not FB, even once I had the other way around

[Victoria]

Version 3.3:
- Sometimes appears a black bar in restore mode and landscape mode.

This will be fixed in next update.

Version 3.3:
Same here and Facebook getting disconnected from time to time. Today I closed IM+ and when I reopened Skype was on but not FB, even once I had the other way around

Facebook has changed protocol recently. We are working on fix.
Sorry for temporary inconvenience.

[rishavkanoria]

When I click the home screen/ lock my iPhone, ALL push notifications stop and the connection is lost. Only when I go back to the app does it reconnect (bar appears at the top which says 'Restoring'). Basically, push notifications don't work for version 3.3 even though all push settings in the iPhone's settings AND in IM+'s settings are set correctly.

[Victoria]

When I click the home screen/ lock my iPhone, ALL push notifications stop and the connection is lost. Only when I go back to the app does it reconnect (bar appears at the top which says 'Restoring'). Basically, push notifications don't work for version 3.3 even though all push settings in the iPhone's settings AND in IM+'s settings are set correctly.

Please see my reply in this thread:
viewtopic.php?f=3&t=140&start=10

[Victoria]

Here we will keep you posted about known issues in IM+ for iPhone.

Current version 3.3 has the following known issues:

* AOL contacts are offline.
This is a known issue. We are working on it.

* Built-in browser gives an error "Couldn't open the requested page. Your browser access may be restricted in iPhone settings.
You would need to use full URLs including "http://".
This issue will be fixed in the next update.

* Messages sent in Twitter duplicates
This issue will be fixed in the next update.
The message doesn't in fact duplicates at http://www.twitter.com. Duplicated messages are only displayed in IM+.

* Yahoo!-contacts are not displayed in MSN, and MSN contacts are not displayed in Yahoo!
This functionality is under development.

* My MSN/Live display name and avatar in IM+ don't match with ones set in desktop Live Messenger.
In desktop Live Messenger please go to Options / Sign In and check "Use the same display picture and personal message wherever I sign in". Then you would need to change your display name and avatar in Live Messenger. After this the changes will be displayed in IM+.

* Sometimes appears a black bar in restore mode and landscape mode.
Will be fixed in next update.

* Badge on IM+ icon shows that there are unread messages, but there are no messages in IM+ Inbox.
You would need to turn on all accounts you have added to IM+ (under More / Accounts). Then you will be able to find and read missing messages.

If you think that some more issues should be added to this list, please comment here.

[kop48]

I appear to have some issues, some from 3.3, some introduced in 3.4:

• Cannot sign in to Facebook (sits there, connecting, DOES ask me for my birthdate)
• Keyboard autocorrect appears to be disabled in 3.4 - HIGHLY annoying as I keep making typos
• The 'Toast' window that comes down doesn't seem to always work. It will come down, but over the top of the rest of the UI, rather than 'pushing' it down. Unsure how to reproduce.
• Can't sign in to Skype, just sits there connecting.

and then some suggestions:

• Allow for a less-annoying notification sound
• Allow user to turn off emoticons (maybe it's there, but I haven't found it!)

[davidhu]

I appear to have some issues, some from 3.3, some introduced in 3.4:

• Cannot sign in to Facebook (sits there, connecting, DOES ask me for my birthdate)
• Keyboard autocorrect appears to be disabled in 3.4 - HIGHLY annoying as I keep making typos
• The 'Toast' window that comes down doesn't seem to always work. It will come down, but over the top of the rest of the UI, rather than 'pushing' it down. Unsure how to reproduce.
• Can't sign in to Skype, just sits there connecting.

and then some suggestions:

• Allow for a less-annoying notification sound
• Allow user to turn off emoticons (maybe it's there, but I haven't found it!)

same auto correct issue in v3.4

The problem is more serious if u r using languages other then English, in my case when i am trying to type simplified Chinese using Pingyin the popup box that usually comes out to let u choose which word u wanna input is blocked by the UI and i have to use handwriting instead.