Can't log OUT of IM+!

[Gathilas]

I also have this problem with MSN and Google Talk, I set my status to offline but it doesn't log me out. I even still get push messages from friends thinking I'm online. Eventually, I get the message saying my push session has ended. Sometimes I can log on and off enough times to make it log out but it does get annoying. It doesn't happen every time though it does happen fairly often.

I understand that I should send in a report request when it does happen but I just wanted to post to say that it's not out of the ordinary for this problem to occur (at least for me).

I hope that this can be fixed without having to resort to manual disconnects through a report because that would get very annoying.

Thanks,

Gathilas

[Alexander]

Sending a report does not mean that you send us a request for manual disconnect.
After we receive your support request, we will investigate the issue on our gate servers' side and look into "can't log out" issue individually.

[in4matics]

I have the same problem, please look into this for me :(

[Alexander]

in4matics, please PM me the email address you have sent support request from.

[peso108]

This is getting frustrating... I removed the application from my iPad and still I'm not logged out... Well I might as well download it again. I also have applied all fixes in this tread and submitted a support request. No solutions?

[Alexander]

Removing the application itself is not a solution if you were in Push mode while removing IM+.
You would need to set your status to Offline prior to app removing.

[zampe]

I am having the same problem! I have tried everything!

1) Clicking "offline"
2) Disabling all of my accounts
3) turning off push notifications in settings
4) turning off "keep connected on exit"
5) fully closing IM+ (from the multi-task menu)
6) Full reboot of my iPad
7) Deleting the application

This is a HUGE problem! When the application wasnt even installed anymore I was still getting popup notifications!!

Fix now!!

[Alexander]

zampe, have you submitted support request from IM+ application?

[asianjones]

i have tried deleting and reinstalling the app, i have tried absolutely everything! i have tried taking my account offline, disabling it, etc. short of smashing my stupid iPhone, not sure what else to do. i have sent 2 support requests and haven't heard back yet. gmail/gchat/google talk shows me as being logged in always even though i'm not, and i sign into gmail to find dozens of missed chats in my chat folder.

when i try to log into gmail chat in invisible mode, i get the error "oops! you are not invisible because you are connected to google talk through another client..."

this is RIDICULOUS. you guys need to fix this ASAP!!!!! this is one of the worst apps ever created.

[Alexander]

Please PM me the email address the support requests have been submitted from.