IM+ for Blackberry support

Please read a list of most popular questions about IM+. Maybe you will find an answer to your questions below.

  • I have purchased IM+ from Blackberry AppWorld, but cannot find my license code.

You may find your license code opening "Blackberry AppWorld" on your Blackberry and logging into "My World". Here a list of applications you have purchased is presented. Simply clicking on an application will open up to the application details. On this screen you may find your license code.

  • I have problems installing IM+ to my Blackberry via Blackberry Desktop Manager.

The easiest way to install IM+ is to download it OTA directly to your Blackberry.
Please visit wap.shapeservices.com

  • Can I use IM+ via Wi-Fi?

If your Blackberry OS is 4.3 or higher and it is WiFi-enabled, you may use IM+ via Wi-Fi. In IM+ please go to "Settings" / "Connection" and check "Use Wi-Fi interface". IM+ will automatically switch to Wi-Fi connection when it is available, and switch back to your usual connection type when you leave a Wi-Fi zone.

  • I have upgraded my Blackberry OS, reinstall IM+ or changed Blackberry to another one. What license code should I use?

You may continue using the same license code you have used before. If you have lost your license code, please fill license reminder form and it will be sent to you immediately.

  • I have another question.

If you have any kind of technical problem, first of all please make sure that you are using the latest version 10.5.2. You may check IM+ version number under "Help" / "Support & About". If your version is not the latest, please download free update.
If the problem persists in the latest version, please read our FAQ section.

  • I have another question and haven't found an answer in FAQ.

If you get an error message in IM+ on your Blackberry, it would be helpful if you send us a request from application selecting "Help" / "Support & About" from IM+ menu.
Alternatively please fill in support request form.