IM+ for Blackberry Playbook support

Please read a list of most popular questions about IM+. Maybe you will find an answer to your questions below.

  • I have purchased IM+ from Blackberry AppWorld, but cannot find my license code.

You may find your license code opening "Blackberry AppWorld" on your Blackberry Playbook and logging into "My World". Here a list of applications you have purchased is presented. Simply clicking on an application will open up to the application details. On this screen you may find your license code.

  • Can I use IM+ via Wi-Fi?

If your Blackberry Playbook is WiFi-enabled, you may use IM+ via Wi-Fi.

  • I have upgraded my Blackberry Playbook OS, reinstall IM+ or changed Blackberry Playbook to another one. What license code should I use?

You may continue using the same license code you have used before. If you have lost your license code, please fill license reminder form and it will be sent to you immediately.

  • I have another question.

If you have any kind of technical problem, first of all please make sure that you are using the latest version 1.4.4. You may check IM+ version number under "Menu" / "Settings" / "About". If your version is not the latest, please download free update from "Blackberry AppWorld".
If the problem persists in the latest version, please read our FAQ section.

  • I have another question and haven't found an answer in FAQ.

If you get an error message in IM+ on your Blackberry Playbook, it would be helpful if you send us a request from application selecting "Help" / "Support" / "About" from IM+ menu.
Alternatively please fill in support request form.

Please fill all the fields carefully. The more detailed information you provide, the more precise and effective recommendations/answer you will get.

Support form:

* Your e-mail address:

To process your request, please enter a valid e-mail address
(Registered users use e-mail which they used when purchasing)

* Software version number:

*BlackBerry Playbook OS
(Blackberry Playbook Menu -> About)

* Name of your wireless carrier (mobile operator):

* Brief description of issue experienced:

* Detailed description of issue experienced:

Exact wording of error message received:

SHAPE Services will process your request within 2 business days. The reply will be sent to you via e-mail you specified.