IM+ for Skype for BlackBerry support

Please read all the instructions below carefully

1. Current IM+ for Skype for BlackBerry version is 4.5.1. Make sure you have the latest version installed on your BlackBerry. Remember all updates are free for registered users.

2. If you got another Blackberry, upgraded your OS or reinstalled IM+ for Skype, please register with the same license code again.

3. If you receive an error message on your BlackBerry, please send your support request right from the apllication installed on your handheld. (Online Help)

4. If you need further assistance after reading FAQ and none of the above apply in your case, please fill out this support form entering all known details. This will help us to prosses your request quickly and efficiently.

Support form:

* Your e-mail address:

To process your request, please enter a valid e-mail address
(Registered users use e-mail which they used when purchasing)

If you have registered, enter your license code

* IM+ for Skype version you are using,
(See it in Help / Support&About screen; if your version is older than 4.5.1, please update for free)

* Skype name

* Your connection settings (see in Settings / Connection):
BIS BES Direct WiFi

* Version of your BlackBerry's OS i.e. 4.5
(Menu -> Options -> About on your Blackberry)

* Model of your RIM BlackBerry device i.e. Flip 8220

Name of your mobile carrier (operator):

* Brief description of issue experienced:

* Detailed description of issue experienced:

Exact wording of error message received:

SHAPE Services will process your request within 2 business days. The reply will be sent to you via e-mail you specified.

Support form

FAQ

IM+ Talk Forum