IM+ for Smartphone Support

Please read all the instructions below carefully

1. Current IM+ for Smartphone version is 8.2.2. Make sure you have the latest version installed on your Smartphone. Remember all our updates are free for registered users.

2. If you got another Smartphone or reinstalled IM+, please register with the same license code.

3. If you need further assistance after reading FAQ and none of the above apply in your case, please fill out this support form entering all known details. This will help us to prosses your request quickly and efficiently.

Yahoo! has changed it's protocol. To troubleshoot the issue please update new version for free.

Support form:

* Your e-mail address:

To process your request, please enter a valid e-mail address
(Registered users use e-mail which you used when purchasing)

If you're registered, enter your license code

* Software version number,
(See it in About Screen; if your version is older than 8.2.2, please update for free)

* Internet Connection
GPRS WEB WAP Wi-Fi UMTS don't know

Model of your Smartphone device, i.e. Qtek 8600

* Smartphone OS

Name of your mobile carrier (operator):

*Brief description of issue experienced:

*Detailed description of issue experienced:

Exact wording of error message received:

SHAPE Services will process your request within 2 business days. The reply will be sent to you via e-mail you specified.