IM+ for Symbian UIQ Support form

Please read all the instructions below carefully

1. Make sure you have the latest version installed on your phone. Remember all our updates are free (selet your device and update).

2. If you got another phone or reinstalled IM+, please register with the same license code.

3. If you receive an error message on your phone, please send your support request right from the application inatalled on your phone. (Menu -> Help -> Support)

4. If you need further assistance after reading FAQ and none of the above apply in your case, please fill out this support form entering all known details. This will help us to prosses your request quickly and efficiently.

Yahoo! has changed it's protocol. To troubleshoot the issue please update new version for free.


Support form:

* Your e-mail address:

To process your request, please enter a valid e-mail address
(Registered users use e-mail which you used when purchasing)

If you're registered, enter your license code

* Software version number, i.e. 7.04
(just as you see it in About Screen)

* Internet Connection
GPRS WEB WAP WiFi

* Your phone model


If other:

Name of your mobile carrier (operator):

* Brief description of issue experienced:

* Detailed description of issue experienced:

Exact wording of error message received:


SHAPE Services will process your request within 2 business days. The reply will be sent to you via e-mail you specified.