VR+: Voice Recorder for BlackBerry support

Please read a list of most popular questions about VR+. Maybe you will find an answer to your questions below.

  • I have purchased VR+ from Blackberry AppWorld, but cannot find my license code.

You may find your license code opening "Blackberry AppWorld" on your Blackberry and logging into "My World". Here a list of applications you have purchased is presented. Simply clicking on an application will open up to the application details. On this screen you may find your license code.

  • I have problems installing VR+ to my Blackberry via Blackberry Desktop Manager.

The easiest way to install VR+ is to download it OTA directly to your Blackberry.
Please visit wap.shapeservices.com

  • VR+ doesn't record.

You would need to edit security permissions on your Blackberry.
1. Open Options / Security / Application Permissions on your Blackberry.
2. Select VR+
3. Select Edit Permissions from the menu
4. Configure the Security Permissions to "Allow" for all categories.
5. Save the changes

  • Is there any limitation on record length/size?

There is no limitation on record length or size. Recording size is only limited by your device's memory.

  • I have upgraded my Blackberry OS, reinstall VR+ or changed Blackberry to another one. What license code should I use?

You may continue using the same license code you have used before. If you have lost your license code, please fill license reminder form and it will be sent to you immediately.

  • I have another question.

If you have any kind of technical problem, first of all please make sure that you are using the latest version 2.5.7. You may check VR+ version number under "Help" / "Support & About". If your version is not the latest, please download free update.
If the problem persists in the latest version, please read our FAQ section.

  • I have another question and haven't found an answer in FAQ.

If you get an error message in VR+ on your Blackberry, it would be helpful if you send us a request from application selecting "Help" / "Support & About" from VR+ menu.
Alternatively please fill support request form.