TERMS OF SERVICE

Last Updated: 02.04.2013

Acceptance of terms

The webpages available at www.shape.ag, and all linked pages ("Site"), are owned and operated by Shape, GmbH ("Shape"), and is accessed by you under the Terms of Service ("Terms of Service").

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THE SERVICES. BY ACCESSING THIS SITE OR USING ANY PART OF THE SITE OR ANY CONTENT OR SERVICES ON THE SITE, YOU AGREE TO BECOME BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS, THEN YOU MAY NOT ACCESS THE SITE OR USE THE CONTENT OR ANY SERVICES IN THE SITE.

Modifications of terms of service

Shape reserves the right, at its sole discretion, to modify or replace the Terms of Service at any time. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service. Further, these Terms of Service apply exclusively to your access to, and use of, the Site and are in addition to the terms or conditions of any other agreement you may have with Shape for products, services or otherwise.

Description of service

Subject to full compliance with the Terms of Service, Shape may offer to provide certain services and content, as described more fully on the Site, ("Services"). Services shall include, but not be limited to, any service and content Shape performs for you, as well as the offering of any materials displayed or performed on the Site (including, but not limited to text, user comments, messages, information, data, graphics, news articles, photographs, images, illustrations, software, audio clips and video clips, also known as the "Content") on the Site. Shape may change, suspend or discontinue the Services including any Content for any reason, at any time, including the availability of any feature or content. Shape may also impose limits on certain features and services or restrict your access to parts or all of the Services without notice or liability.

Privacy policy

Shape believes in protecting user privacy. Users of the Site should refer to our Privacy Policy for information about how Shape uses and collects information on the Site.

Return policy

Shape offers free fully functional trial of all our software that you can download and try before you buy. Therefore, it is assumed that when a user purchased the registered version, he/she is satisfied with the software's features and functionality.

If you have not tested free trial, please do so before purchasing to make sure that the product is what you want.

With the above said, we will consider any refund requests and make our best to assist you.

Please note that most of the problems you may have been faced with are known and already have resolutions. You may visit FAQ section on our website or contact our Support Team with any of your concern.

Shape provides refund if all of the following applies:

  • You purchased the software directly from www.shape.ag;
  • You sent us detailed description of the issue;
  • The irresolvable problem is acknowledged by the Support Team;
  • You request the refund within 30 days after purchase.

No refunds will be provided in any of the following cases:

  • You purchased our application from some online store, e.g. Apple App Store or Google Play. You would need to apply to its Sales Department in order to obtain refund;
  • 30 days refund period has passed;
  • You changed the mobile device. Your license can be replaced for free in case of equal price for different platforms or with the price difference between your original payment and the price for a compatible version;
  • Subscription payments. Every subscription can be canceled on a customer´s side at any moment. Trial period is also available for those applications that can be used on subscription basis;
  • Your handheld device was lost or damaged.

How to request a refund:

Please send an email to our Support Team that includes:

  • Software title for which you are requesting the refund.
  • Date of order and order confirmation email.
  • Reason why you are requesting a refund.

In case of refund, it will be credited directly back to the card used for purchase or to the PayPal account in case you purchased using PayPal.

Copyright

IM+ and Shape are trademarks of Shape and may not be copied, imitated or used, in whole or in part, without the prior written permission of Shape.

All other trademarks, registered trademarks, product names and company names or logos mentioned or contained on the Site are the property of their respective owners.

SHAPE makes no warranty

SHAPE PROVIDES THIS WEB SITE "AS IS" "WITH ALL FAULTS" AND "AS AVAILABLE," AND THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT IS WITH YOU.

Liability limitation

IN NO EVENT WILL ANY SHAPE PARTY BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM THIS AGREEMENT OR YOUR USE OF THE SHAPE WEB SITES.

External links

The site may provide links to external Web sites or resources. You further acknowledge and agree that Shape shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Content, goods or services available on or through any such site or resource.